10-25-2017 02:31 AM
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  1. Android Central Question's Avatar
    Android Central Question
    Why does my phone say unable to access web browser for Wi-Fi sign in due to an unauthorized factory reset after I reset it using the hardware keys to master reset it
    10-24-2017 10:42 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! An unauthorized factory reset means that the phone was reset without first properly removing the Google account. Has this always been your phone, or did it belong to someone else before?
    10-25-2017 02:31 AM
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