10-27-2017 07:26 PM
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  1. Android Central Question's Avatar
    Android Central Question
    I have a Samsung s7 that abruptly stopped working. Blue screen of death as you will. The screen works fine but is now completely unresponsive. For security reasons, I had a lock on the OS. So now when I turn on my phone, I get stuck on the "To start up your device, enter your PIN" screen.

    I have tried software to connect my device to my PC like kies and Data Recovery with no luck. I have tried soft reboots as well as hard reboots with no luck. The only thing I have not tried is the factory data reset (power off) since this means I would lose all my data.

    Any advice appreciated .
    10-27-2017 07:11 PM
  2. chanchan05's Avatar
    chanchan05
    Q&A Team
    Try if a USB mouse will work. Not sure if it will install with a lock on. It works without.
    10-27-2017 07:26 PM
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