1. chuckdawg1999's Avatar
    For the last few days whenever I tried to open the app it crashes before I can do anything. The only time it has worked is when I get a notification to update an app.
    11-04-2017 04:42 PM
  2. B. Diddy's Avatar
    I saw this mentioned in another thread by a person on the 8.1 developer preview -- are you on it as well?
    11-05-2017 01:16 AM
  3. chuckdawg1999's Avatar
    No. It just started out of the blue. I have a Moto X Pure edition for almost 2 years
    11-05-2017 01:18 AM
  4. B. Diddy's Avatar
    Have you already tried clearing the app cache and data for the Play Store in Settings>Apps​?
    11-05-2017 01:18 AM
  5. chuckdawg1999's Avatar
    Yup twice. I also tried updating to the newest version
    11-05-2017 01:21 AM
  6. B. Diddy's Avatar
    Ok, what about in Safe Mode?
    11-05-2017 01:49 AM
  7. Joseph Guy1's Avatar
    force stop Google play services and then ear cache
    11-05-2017 03:06 AM
  8. Clarisac's Avatar
    Try donwload directy the latest apk for play store, playstoredownload.blog you nead acces to root.
    11-05-2017 06:17 AM
  9. chuckdawg1999's Avatar
    I downloaded it from there, still crashing
    11-05-2017 04:12 PM
  10. chuckdawg1999's Avatar
    Don't know how to boot in safe mode
    11-06-2017 11:49 AM
  11. Javier P's Avatar
    Don't know how to boot in safe mode
    Try this. Hold the power button for a couple of seconds and then long press the 'Power off' text.
    11-06-2017 11:58 AM
  12. chuckdawg1999's Avatar
    Try this. Hold the power button for a couple of seconds and then long press the 'Power off' text.
    Will that effect my settings when I go back to normal mode?
    11-06-2017 12:19 PM
  13. Javier P's Avatar
    Will that effect my settings when I go back to normal mode?
    No, it won't affect any personal information or change in your phone. It just disable all third party apps that you downloaded and they will be automatically restored when you restart the phone.

    In some phones it could remove some specific widgets from your home screen and you'd need to add them back.
    11-06-2017 12:24 PM
  14. B. Diddy's Avatar
    If you tell us which phone you have, we can link the exact steps for your phone (since it can differ with certain phones like Samsung).
    11-07-2017 12:13 AM
  15. chuckdawg1999's Avatar
    Booted in safe mode, play store worked, rebooted normally and play store worked. Thanks for all the help, wish I knew what happened.
    Javier P and B. Diddy like this.
    11-07-2017 12:35 AM
  16. Javier P's Avatar
    Booted in safe mode, play store worked, rebooted normally and play store worked. Thanks for all the help, wish I knew what happened.
    Glad everything is working fine! Who knows what happened, most likely something got stuck and the safe mode (or even just the reboot) was enough to fix the problem.
    11-07-2017 07:28 AM
  17. chuckdawg1999's Avatar
    Glad everything is working fine! Who knows what happened, most likely something got stuck and the safe mode (or even just the reboot) was enough to fix the problem.
    Keep in mind I'm having other problems with my Moto X Pure edition, the battery is shot and I'm still waiting for nougat. I just figured it was related to that
    11-07-2017 12:08 PM

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