Full screen adds displaying

[Android Central Question]

I have a Samsung S7 and have been recently receiving

 

[Matty]

I have a Samsung S7 and have been recently receiving

Welcome to AndroidCentral Thanks for the question.

Would you be able to give us a little more detail about the ads you are seeing on your Galaxy S7?

Do the ads appear on your home screen when you boot up the phone?
Do they appear when you use specific apps?

 

[PeterCO8373737]

Sorry I figured I should make an account. Attached is a screenshot of the add. I have tried everything I can think of. Deleted a bunch of apps, installed malware tracker, deleted internet history and cache. The screenshot shows when the add showed up last and it is the red bar with white icon. No idea what app this is in order to delete. Any help is appreciated

 

[Matty]

Sorry I figured I should make an account. Attached is a screenshot of the add. I have tried everything I can think of. Deleted a bunch of apps, installed malware tracker, deleted internet history and cache. The screenshot shows when the add showed up last and it is the red bar with white icon. No idea what app this is in order to delete. Any help is appreciated

Officially welcome to AndroidCentral Thanks for creating a account. Always nice to see some new people around here.

Interesting. Thanks for taking the screen-shot. It definitely helps a lot when we can see what we dealing with. I would say that the ad is not a App that you have loaded because it doesn't have a name at the top. (Like the other apps do)

May I ask where you purchased the device from? I know some Amazon prime devices have ads on the phone to reduce the overall cost to the customer.

To be honest, I haven't seen this before. Hopefully another member can help out.

 

[Dano1200r]

View attachment 275354

Sorry I figured I should make an account. Attached is a screenshot of the add. I have tried everything I can think of. Deleted a bunch of apps, installed malware tracker, deleted internet history and cache. The screenshot shows when the add showed up last and it is the red bar with white icon. No idea what app this is in order to delete. Any help is appreciated

You didn't mention if you did a reset and cleared up the cache in boot menu. Try it out.

 

[PeterCO8373737]

Hey there. I got the phone from the verison store new abojt 2 years ago. Tried everything i can think of but may need to factory reset

 

[PeterCO8373737]

I tried that as well. Went into the boot menu and cleared cache on the phone. Still getting the adds

 

[chanchan05]

Have you checked the list of running processes? It's in the Developer Settings.

 

[PeterCO8373737]

I got into it and saw running apps but not sure what id be looking for. A lot of the processes and what not i dont recognize but assume they are system process?

 

[Dano1200r]

Malware bytes, Spotify, Messages+. Close them. Clear your cache. See if it still happens.

 

[Gayle Lynn]

Do a safe boot.

Consider factory reset strongly.

Malwarebytes is good to have.

Go to http://adguard.com and side load. System wide blocking of ads.

An app can update and begin delivering ads or an ad server can start delivering adware/malware.

Malware can be memory resident only and not even begin life as a download and just uses drive-by to infect. One Windows 10 variant would use MS Defender to be able to burrow itself into the system.

Don't restore when you do reset the phone.

You can reset permissions and network to defaults as well as user data but id go for full factory reset.

 

[Mike Manwell]

Dano1200r, did u ever get this resolved?

 

[Dano1200r]

I'm not the OP