J7prime help!

[Android Central Question]

J7prime help please at first it didn't ask for finger print or password only swipe of n it open then I reset it as usual it kept asking me for password which I knew but won't recognize it I kept entering same pass word n then it kept adding up minute to try I tried to switch the phone off it asked me to inter password *have to wait for the min* which it won't allow me to switch it off I tried every trick I saw nothing works it's a new phone I use it for one week

I can't use anything can't open the wifi can't do anything on safe mode cuz it kept asking me for password please help am so disappointed