Calls Busy When Forwarded to My Cell

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A

Android Central Question

This is an issue with my Verizon Samsung Note 8 and my Verizon Pixel 2 XL. I used the same setup with a Verizon Droid Maxx for 2 years and it worked fine.

Here's what's happening. I forward my office phone to my cell. If someone calls my extension then it rings through to my cell. If someone calls my direct line, it goes to a busy signal for the caller and i just get a quick missed call notification on my cell.

I talked to my phone team that handles our work phone system and they said it's just a crap shoot at what model phones will work and which ones won't. They said Samsung knows about this issue and hasn't done anything about it. Since it's happening with my Google device too I figured I would ask around and see if anyone has any more details on this.

Any help, information, or advice would be greatly appreciated.
 

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