1. Android Central Question's Avatar
    For instance if Whatsapp or other application is let in first plan , it takes some seconds to close such screen and return to Android´s main screen by itself.
    Any idea why this happens ?
    01-30-2018 06:28 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Sorry, but I don't quite understand what you mean by "first plan." Are you saying that when you tap Back or Home when you're in an app, it takes a few seconds for the app to close and return you to the homescreen?
    01-30-2018 01:40 PM
  3. Ron Wolpa's Avatar
    Which phone? >>> Alcatel One touch Pixi 3
    don't quite understand what you mean by "first plan." >>> I will try to explain what I mean : every time I open any application , let´s suppose I open Whatsapp - and let the screen of this application in view , in other words = first plan. I place the phone over the table , I won´t touch it at all.
    Within 10 seconds it will bring up Android´s 1st screen by itself.
    Supposing I open Whatsapp and tap one of my contacts chat screen , the same way I described above , after +/- 10 seconds it gets back to Whatsapp previous screen and after another 10 seconds back to Android's main screen.

    I hope I made it less confusing. Thanks
    01-31-2018 08:15 AM
  4. B. Diddy's Avatar
    I see -- it's as if the Back button is registering a press every few seconds, even though you're not touching it, correct? Does this persist in Safe Mode? How to turn on safe mode on Alcatel Pixi 3 (4.5)
    01-31-2018 09:55 AM
  5. Ron Wolpa's Avatar
    it's as if the Back button is registering a press every few seconds
    Yes, that is what happens
    Does this persist in Safe Mode?
    On Safe Mode : Well I could not test with Whatsapp as it is disable in Safe Mode . But I tested it with Music (player) and Time : this issue persists.
    01-31-2018 10:58 AM
  6. B. Diddy's Avatar
    In that case, the hardware capacitative Back button might be faulty. That would require a trip to the repair shop. If the phone is still under warranty, contact Alcatel directly. It would be reasonable to try a factory reset first.
    01-31-2018 11:20 AM
  7. Ron Wolpa's Avatar
    If the phone is still under warranty
    Yes it is
    I will contact Alcatel , thank you
    B. Diddy likes this.
    01-31-2018 11:28 AM

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