Why does my phone shut off when I turn the volume up?

[Android Central Question]

Whenever I put earbuds in and turn my volume up too much, my phone shuts off. It's annoying because when I am listening to music the music shuts off.

 

[B. Diddy]

Welcome to Android Central! Which phone? Does this happen in Safe Mode as well?

 

[Mixmatched]

I have a Motorola phone, and it still happens when safe mode is on

 

[B. Diddy]

Which Motorola phone? I ask this because I'd suggest wiping the cache partition, and the procedure might differ depending on the model. If you have a Verizon version, it might also help to run Verizon's Software Repair Assistant to reinstall the firmware, but there are two versions of the assistant, depending on how old your phone is.