Caller name not appearing J7 Pro

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Android Central Question

I have brand new Samsung J7 Pro. When I receive call, Caller number Shows but name does not show up except my saved contacts.
 
Welcome to Android Central.

That is normal behaviour. Caller ID on mobile devices does not display names of callers not in one's contact list. If the caller is not a contact, then only his/her number is displayed.
 
Welcome to Android Central! If those callers are in your Contacts and the name is still not showing up in the caller ID, then see if there's a country code discrepancy -- i.e., is the incoming call number showing up with a country code, but the contact is saved without the country code (or vice-versa)? I think that can be enough for the phone not to recognize the contact.
 
the older Android will display both the name and the number of the caller even when the contact is not in the phone.

is there a way to also display both the caller-name and number instead of just number?
 
You can try the phone screening app Hiya, which does a reverse number name search for incoming calls, and has other nice blocking features.
 

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