04-16-2018 02:10 PM
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  1. Android Central Question's Avatar
    Android Central Question
    I have a Samsung galaxy s7. When the screen locks, my phone mutes itself. Why? It just started doing this about a week ago. It won't let calls or texts thru.
    04-14-2018 07:08 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Any power-saving modes turned on, or 3rd party battery-saver apps installed? Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-28008
    04-14-2018 10:30 PM
  3. dottilenau's Avatar
    dottilenau
    Originally Posted by Android Central Question
    I have a Samsung galaxy s7. When the screen locks, my phone mutes itself. Why? It just started doing this about a week ago. It won't let calls or texts thru.
    No I have no battery saving apps on.
    04-15-2018 10:29 AM
  4. dottilenau's Avatar
    dottilenau
    Originally Posted by Android Central Question
    I have a Samsung galaxy s7. When the screen locks, my phone mutes itself. Why? It just started doing this about a week ago. It won't let calls or texts thru.
    And it also has the mute icon on in safe mode
    04-15-2018 10:30 AM
  5. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Does your Volume Up button work at all? If not, or if the volume goes up and then immediately goes down, it may be that the Volume Down button is stuck in a pressed state.
    04-16-2018 11:23 AM
  7. dottilenau's Avatar
    dottilenau
    My volume buttons work just fine.
    04-16-2018 12:09 PM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    I'm afraid I don't know why that's happening. Is it the Do Not Disturb icon you see?
    04-16-2018 01:47 PM
  9. dottilenau's Avatar
    dottilenau
    Originally Posted by B. Diddy
    I'm afraid I don't know why that's happening. Is it the Do Not Disturb icon you see?
    No
    04-16-2018 02:10 PM
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