04-22-2018 05:54 PM
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  1. Android Central Question's Avatar
    Android Central Question
    After update a new software for my Galaxy Note8 with new update version 8.0, then I have a problem occurred during operate something on the device. Promptly pop up with the message saying that "the UI system is not responding", then the device cannot be used or even switch off.

    Anyone in the discussion forum have any idea to fix this problem? Please share us for experience.

    THANKS
    04-21-2018 10:02 PM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Hold the power button in until the phone restarts. If that doesn't fix it, it probably needs to have the firmware reflashed. (I hope you have everything that's important backed up.)
    04-22-2018 04:04 PM
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! See if the problem persists after a cache partition wipe: https://support.t-mobile.com/docs/DOC-36229
    04-22-2018 05:54 PM
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