OTT M8 BOX reset itself?!

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Android Central Question

I recently went on vacation so I unplugged my OTT ANDROID N8 BOX since I do not have an option to turn it off with a remote. When I came back in a little over a week it seemed to have reset itself. I have no apps and none of my original settings. I entered google play to re-download some lost apps such as Netflix and Spotify. And I continue to get an insufficient storage message.

I know how to clear all the cache off the device apps. I just don’t understand how I only have a total of 4G of storage now. I have no apps to delete so I should have an abundance of space! Please help! I’ve alrrady factory reset it. The AV control on the back of the device isn’t working either when I press it simultaneously while just plugging in the device.

I am unsure why all of a sudden my perfectly working device and apps are all of a sudden gone
 

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