1. Android Central Question's Avatar
    I keep getting this mysterious pop-up on my Samsung Galaxy S8 that says "Issue getting screenshot". It appears randomly and I can't seem to figure out the cause. I've in uninstalled recent apps but can't get to the bottom of it.

    Has anyone else had this problem or know how to fix it??
    Matt Keppler likes this.
    05-09-2018 07:23 AM
  2. Matt Keppler's Avatar
    Same here. S8 as well. I've been trying to figure it out since last night when the issue first appeared for me.

    Maybe some Samsung update? Bixby maybe? Is your phone connected to MDM like InTune or Airwatch?

    Not too keen on my phone taking screenshots on its own and doing who-knows-what with them. Assuming there's an "issue" with getting a screenshot, there are some that aren't having issues.

    When I searched last night I found nothing. First thing I find today was your post, so I think we're among the first.
    05-09-2018 09:08 AM
  3. markewert's Avatar
    This happens to me on a Note 8 running Oreo. Not sure if it's a coincidence, but launching or switching to Words with Friends2 seems to trigger it.

    My phone is enrolled in Airwatch as well...

    M
    Bobbert9 likes this.
    05-09-2018 10:54 AM
  4. CrunchSA's Avatar
    Getting this on my S8+ as well. Mostly have seen it in Words w/ Friends, but just now saw it in the new Google News app as well. Seems to have started about 2 days ago.
    05-09-2018 01:12 PM
  5. Matt Keppler's Avatar
    Words with Friends definitely does it. So does United.

    I'm enrolled in InTune.
    05-09-2018 01:47 PM
  6. ufcfan72's Avatar
    I'm having the "screenshot failed" issue as well. Seems to be from Words with Friends 2
    05-09-2018 05:34 PM
  7. Matt Keppler's Avatar
    Logged a ticket with Zynga. We'll see what they say.
    05-09-2018 05:47 PM
  8. ufcfan72's Avatar
    I logged one as well
    05-09-2018 05:59 PM
  9. Bobbert9's Avatar
    This happens to me on a Note 8 running Oreo. Not sure if it's a coincidence, but launching or switching to Words with Friends2 seems to trigger it.

    My phone is enrolled in Airwatch as well...

    M
    Same with my Note8/Oreo & Words2
    05-09-2018 06:21 PM
  10. DestructiveCriticism's Avatar
    I keep getting this message in Words2 as well, the last 2 or 3 days. The real question I have is: was the game randomly screenshotting this whole time? If so, why? Its not really all that bothersome just weird.
    05-10-2018 12:54 AM
  11. Daley Ritchie's Avatar
    i'm also having this issue, seems to start after WWF2 has been opened, it would seem that is the common denominator with us all
    05-10-2018 02:25 AM
  12. Trinidad's Avatar
    S8. I also have WWF2 installed, but it's not only happening when WWF is open and active. I got it several times this afternoon while checking Bluetooth settings.
    05-10-2018 03:24 PM
  13. Meesh83's Avatar
    I'm getting it ony my S7... Started after I installed the latest software update. Happens with wwf2 but also now Facebook (as of this morning)
    05-10-2018 11:46 PM
  14. Brigette619's Avatar
    I have the same issue since I downloaded wwf2. Glad I can fix it now that I see a similarity here.
    05-11-2018 11:30 AM
  15. djrakowski's Avatar
    If it is indeed Words with Friends 2, then you should ALL contact the developer: android.support@zynga.com
    05-11-2018 11:38 AM
  16. AJmama's Avatar
    I'm having this issue, as well. It started after an update to several apps. Will uninstalling Words With Friends2 help?
    05-11-2018 12:37 PM
  17. djrakowski's Avatar
    I'm having this issue, as well. It started after an update to several apps. Will uninstalling Words With Friends2 help?
    At the very least, it couldn't hurt.
    05-11-2018 12:39 PM
  18. Marie Kujawski's Avatar
    Going on 3 days now of the screen shot issue. I have a new Note 8. Kind of creeps me out but only seeing it on Words with Friends 2. Hmmm
    05-11-2018 08:10 PM
  19. djrakowski's Avatar
    My advice to all of you: delete the app, and then contact Zynga to let them know why you've done so. This needs to be fixed pronto. If they don't respond with a fix, then I'd say goodbye to them for good. It's not worth risking your privacy just to play a word game.
    05-11-2018 08:19 PM
  20. Juergenp's Avatar
    Got the same problem. Reinstalled wwf 2 twice so the bug was fixed. If that doesn't work install the older classic version for a while....
    05-14-2018 09:00 AM
  21. madre0531's Avatar
    I have an S7 and this just started happening to me last week. I do not have the app wwf and I tried turning off google where it saves your recent pages. It is happening all the time whether I am in an app or not. It will happen 5x in a row sometimes. I guess I will take to the store and see what they say....

    I have had this phone for nearly 2 years and all of a sudden it just started.
    08-28-2018 03:45 PM

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