[HELP] "Issue getting screenshot" keeps popping up on screen for no apparent reason.

[Android Central Question]

I keep getting this mysterious pop-up on my Samsung Galaxy S8 that says "Issue getting screenshot". It appears randomly and I can't seem to figure out the cause. I've in uninstalled recent apps but can't get to the bottom of it.

Has anyone else had this problem or know how to fix it??

 

[Matt Keppler]

Same here. S8 as well. I've been trying to figure it out since last night when the issue first appeared for me.

Maybe some Samsung update? Bixby maybe? Is your phone connected to MDM like InTune or Airwatch?

Not too keen on my phone taking screenshots on its own and doing who-knows-what with them. Assuming there's an "issue" with getting a screenshot, there are some that aren't having issues.

When I searched last night I found nothing. First thing I find today was your post, so I think we're among the first.

 

[markewert]

This happens to me on a Note 8 running Oreo. Not sure if it's a coincidence, but launching or switching to Words with Friends2 seems to trigger it.

My phone is enrolled in Airwatch as well...

M

 

[CrunchSA]

Getting this on my S8+ as well. Mostly have seen it in Words w/ Friends, but just now saw it in the new Google News app as well. Seems to have started about 2 days ago.

 

[Matt Keppler]

Words with Friends definitely does it. So does United.

I'm enrolled in InTune.

 

[ufcfan72]

I'm having the "screenshot failed" issue as well. Seems to be from Words with Friends 2

 

[Matt Keppler]

Logged a ticket with Zynga. We'll see what they say.

 

[ufcfan72]

I logged one as well

 

[Bobbert9]

This happens to me on a Note 8 running Oreo. Not sure if it's a coincidence, but launching or switching to Words with Friends2 seems to trigger it.

My phone is enrolled in Airwatch as well...

M

Same with my Note8/Oreo & Words2

 

[DestructiveCriticism]

I keep getting this message in Words2 as well, the last 2 or 3 days. The real question I have is: was the game randomly screenshotting this whole time? If so, why? Its not really all that bothersome just weird.

 

[Daley Ritchie]

i'm also having this issue, seems to start after WWF2 has been opened, it would seem that is the common denominator with us all

 

[Trinidad]

S8. I also have WWF2 installed, but it's not only happening when WWF is open and active. I got it several times this afternoon while checking Bluetooth settings.

 

[Meesh83]

I'm getting it ony my S7... Started after I installed the latest software update. Happens with wwf2 but also now Facebook (as of this morning)

 

[Brigette619]

I have the same issue since I downloaded wwf2. Glad I can fix it now that I see a similarity here.

 

[djrakowski]

If it is indeed Words with Friends 2, then you should ALL contact the developer: android.support@zynga.com

 

[AJmama]

I'm having this issue, as well. It started after an update to several apps. Will uninstalling Words With Friends2 help?

 

[djrakowski]

I'm having this issue, as well. It started after an update to several apps. Will uninstalling Words With Friends2 help?

At the very least, it couldn't hurt.

 

[Marie Kujawski]

Going on 3 days now of the screen shot issue. I have a new Note 8. Kind of creeps me out but only seeing it on Words with Friends 2. Hmmm

 

[djrakowski]

My advice to all of you: delete the app, and then contact Zynga to let them know why you've done so. This needs to be fixed pronto. If they don't respond with a fix, then I'd say goodbye to them for good. It's not worth risking your privacy just to play a word game.

 

[Juergenp]

Got the same problem. Reinstalled wwf 2 twice so the bug was fixed. If that doesn't work install the older classic version for a while....