Icon is displayed instead of contact name when composing an email mesg

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A

Android Central Question

Hello,
New to this forum and to the P20 Pro. Certain contacts on my phone are presented by a grey icon when composing emails and cannot figure out why. I have compared contact setting and everything is the same. I have deleted the contact and reentered it but nothing has changed. Still when I type the contact name and add it the TO: field I get a Grey Icon. But when I click on the icon I see details of the contact added.

How do I remove the setting or feature it is very annoying?
 

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