Samsung S7 cant recieve calls because of padlock screen

[Android Central Question]

I updated my samsung galaxy s7 yesterday and now when people try to call me a padlock screen appears and the call cant be answered, i have the same issue with some games and such

 

[methodman89]

Have you cleared your cache and rebooted?

 

[Pleshelpmequick]

I tried it and it didnt help

 

[methodman89]

Did you encrypt your SD in the past before you updated?

 

[Pleshelpmequick]

I dont think so, not knowingly in that case

 

[methodman89]

I suggest you call your carrier.

 

[Pleshelpmequick]

The wierd thing is i can make calls i just cant recieve them, so i dont think its an issue with my carrier

 

[chanchan05]

Weird. The last time I saw a padlock on the call screen is in Android 4.4 version of TouchWiz. You double tap the padlock then the screen unlocks. Try it I guess.

 

[Pleshelpmequick]

I can get past the padlock, the problem is that even if i get past it it doesnt let me answer the call, the call doesnt even show up on the phone. These last few times i tried calling it and it went to the hollow samsung text on the screen as if it was just booted up

 

[chanchan05]

When you cleared the cache, did you use the recovery menu or the option in settings?

You could also check if this occurs in Safe Mode.

 

[Pleshelpmequick]

When i cleared the cache i used the recovery menu, and i havent tried safe mode, how do you try that?

 

[chanchan05]

Here you go. Method should be the same regardless of S7 Edge version:
https://support.t-mobile.com/docs/DOC-28008