Oppo A3s Hard reset Issue

[Android Central Question]

Currently i am facing an issue regarding my cell phone Oppo A3s, my son has applied a passcode and didnot remember it, when i am going to hardreset and while wipe all data it requires screenlock password which i donot know, does any one help me.

 

[B. Diddy]

Welcome to Android Central! Sorry, but we can't help you bypass a security feature. Your son doesn't remember the passcode he created? When you create a passcode, the phone asks you to confirm it, so it should be fairly impossible for someone to accidentally create a new passcode, since he'd have to input the same random code twice.

 

[Handy Error]

we have the same problem my cousin forgot his pin because he always rely on using face recognition, we cant hard reset because the wipe date is also asking for password D: