1. Android Central Question's Avatar
    hello I have bought a second-hand phone and have to do a hard rest but now I can not log in again) this device he asks the phone number or e-mail address of the previous owner and I do not know !! What can I do now??
    10-29-2018 06:23 AM
  2. belodion's Avatar
    Without that information, the phone will remain permanently unusable. Who sold it to you?
    10-29-2018 06:30 AM
  3. JOHANtje's Avatar
    a friend
    10-29-2018 09:14 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! You need to get that friend to help you log in.. It's asking for the Google account and password that were associated with the phone before you got it (presumably your friend's Google account). This is Factory Reset Protection, and there's no way around it.
    10-29-2018 09:24 AM

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