galaxy j5 sm j530

[Android Central Question]

hello I have bought a second-hand phone and have to do a hard rest but now I can not log in again) this device he asks the phone number or e-mail address of the previous owner and I do not know !! What can I do now??

 

[belodion]

Without that information, the phone will remain permanently unusable. Who sold it to you?

 

[JOHANtje]

a friend

 

[B. Diddy]

Welcome to Android Central! You need to get that friend to help you log in.. It's asking for the Google account and password that were associated with the phone before you got it (presumably your friend's Google account). This is Factory Reset Protection, and there's no way around it.