VM not recognizing keys dialed

[Android Central Question]

I have Cricket/AT&T sim in my Samsung, bought a new Samsung that is an unlocked Verizon phone. Only issue is when calling my VM doesn't recognize the keypad at all. I tried the dial tone trick but that didn't work. Any ideas?

 

[methodman89]

Try calling in to your VM from a different phone. Have you cleared the cache partition and rebooted¿

 

[B. Diddy]

Welcome to Android Central! Open the Phone app, tap Menu>Settings>Call Settings>Voicemail, and make sure your voicemail inbox from Cricket is correctly set up.