11-28-2018 10:39 AM
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  1. Android Central Question's Avatar
    Android Central Question
    When I try to login to Facebook I get a message saying I need to secure my account and when I press next it either says no connection tap to retry or it starts running me through the steps and once I've selected any commerce posts I didn't do and press delete it then comes up with the no connection message. I have cleared cache and data in application manager as pressed force stop and I have also turned off optimize battery usage for it in settings but it is still doing the same. I have a Samsung galaxy core prime. Can anyone help please.
    11-28-2018 12:03 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Does this happen on both wi-fi and mobile data? What about on the mobile site in your browser, instead of the Facebook app?
    11-28-2018 02:39 AM
  3. Danni80's Avatar
    Danni80
    Originally Posted by B. Diddy
    Welcome to Android Central! Does this happen on both wi-fi and mobile data? What about on the mobile site in your browser, instead of the Facebook app?
    Hi, I can't connect to any Wi-Fi and won't be able to for a while so have only tried on mobile data. When I try logging in via browser it says an error as occured or something went wrong (can't remember which one) and still won't let me login.
    11-28-2018 09:23 AM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Hmm. But you're able to access the web for any other site, and with any other app? If so, that would make me think it's a Facebook server problem.
    11-28-2018 10:39 AM
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