How can i get rid of extra screen

[Android Central Question]

After dialing a number a lock screen pops up, to then access the dial pad I need to swipe either "unlock" or "end call"

 

[hallux]

Have you recently installed or updated apps? One of those has likely caused this.

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.

 

[B. Diddy]

Welcome to Android Central! Which phone? If it doesn't have a proximity sensor, or if you turned off the proximity sensor, this screen is in place to prevent inadvertent screen touches by your face while you're holding the phone up to your ear.

 

[kflesher]

It's an lg10
It's not the proximity sensor(works normal), it's an overlay screen across the bottom third of the screen. It must be unlocked before hanging up the phone or to accesses the keypad.

No apps or updates lately.

I would like to post a pic of it so you could see it but I don't see an option for that.

Thanks, Kirk

 

[B. Diddy]

I assume you mean an LG V10, correct? Does it occur in Safe Mode as well? https://support.t-mobile.com/docs/DOC-29030

Here's how to post a screenshot: http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html. If you're using one of the apps, you might not be able to attach an image in a reply, so use the forum website interface.