My phone is no longer accepting my finger print access. Why?

[Android Central Question]

This is my phone. I have bank account access w/finger print I. do. , but my phone won't accept it. Why?

 

[Rukbat]

Gently clean the fingerprint reader with alcohol. If that doesn't do it. call customer service.

 

[B. Diddy]

Welcome to Android Central! Are you able to use the fingerprint sensor to unlock the lockscreen?