12-20-2018 12:42 PM
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  1. Android Central Question's Avatar
    Android Central Question
    I got told to reboot by pressing volume up, home button and power button but nothing is working
    12-20-2018 11:46 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! First, remove any SD card that might be in the phone. Then try booting into Safe Mode: https://support.t-mobile.com/docs/DOC-28008
    12-20-2018 12:42 PM
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