Please my phone is not playing recorded videos it due displays as pictures with sound

[Android Central Question]

It is a new phone gionee s8 just bought it

 

[B. Diddy]

Welcome to Android Central! Sorry, can you clarify your question? Are you saying that when you try to play the video, it only shows a static image, although you can hear the audio? Are the videos being saved to Internal Storage or an SD card?