why am i unable to turn my phone OFF private?

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A

Android Central Question

Hi all,

So I have the Samsun Galaxy S9 Plus. When I call people my number shows up as "Unknown Called ID". I have followed the prompts that would usually work to change the settings to "show my called ID", however when I am prompted to chose > "More Settings", the option simply does not exist.

Leaving me with no obvious option to change the setting on my phone. I've looked everywhere for a solution and it doesn't seem anyone else has had this issue?

Please help!
 
Welcome to Android Central! Have you asked your carrier about this? Maybe there's something on their side that they can do.
 

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