1. Android Central Question's Avatar
    So I'm talking on the phone with someone and then all of a sudden they can't hear me , but I can hear them. I have to take my phone from my ear and look at it to touch the green icon which shows a phone handle to activate the call and be able to speak to the person I was having a conversation with. Why is this happening and is there something I can do to fix this.

    Thank you,

    Bobby D
    04-22-2019 09:34 AM
  2. methodman89's Avatar
    Start by clearing the cache and rebooting. If it comes back, post type of phone, carrier, and make sure you have Bluetooth off.
    04-22-2019 01:10 PM
  3. Rukbat's Avatar
    Have someone look at the phone when you have it to your ear (and are on a call) to make sure that the screen goes black. If it stays lit, you could be "ear-muting", hitting the mute button with your ear. That would indicate a bad proximity detector or one being blocked by a case. (It's light-activated, so some cases, not properly designed, mess it up.)
    04-22-2019 01:15 PM

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