1. Android Central Question's Avatar
    My phone turned itself off and when I tried to restart it took ages sitting on the first HTC white screen, then it started an endless loop of the following error messages:

    Unfortunately the process com.google.process.gapps has stopped
    Unfortunately Sense Home has stopped
    Unfortunately GMail has stopped
    Unfortunately Google Pay has stopped
    Unfortunately Tasks has stopped
    Unfortunately Exchange services has stopped

    The Sense home message comes up a lot more than the others. The com.google.process.apps comes up a lot too

    I've restarted the phone in Safe mode but it hasn't made any difference. I can't get to the home screen or to apps to do anything.

    Any ideas anyone?
    06-02-2019 09:58 AM
  2. mustang7757's Avatar
    My phone turned itself off and when I tried to restart it took ages sitting on the first HTC white screen, then it started an endless loop of the following error messages:

    Unfortunately the process com.google.process.gapps has stopped
    Unfortunately Sense Home has stopped
    Unfortunately GMail has stopped
    Unfortunately Google Pay has stopped
    Unfortunately Tasks has stopped
    Unfortunately Exchange services has stopped

    The Sense home message comes up a lot more than the others. The com.google.process.apps comes up a lot too

    I've restarted the phone in Safe mode but it hasn't made any difference. I can't get to the home screen or to apps to do anything.

    Any ideas anyone?
    Sounds like you need a factory reset, I still have mine but it needs a battery . I convert to Google play edition
    06-02-2019 10:01 AM
  3. Rukbat's Avatar
    You may also need to reflash the ROM. If the phone isn't S-Off, I suggest asking your carrier if they can flash it for you (you can't flash it if it's S-On).

    Also, make sure the battery is charged (old batteries can die even at 50%). Turn the phone off, leave it on the charger for 4 hours, then try to start it.
    06-02-2019 04:33 PM

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