I just tried the suggestion below - I can't remember what option was selected on the drop-down menu before I selected GSM Auto. Now my phone appears to be getting 3g exclusively despite it being on 2g/3g/4g auto. When I tried to fix the issue before by using 3g only the issue still existed.
I ran a ping test before I changed the setting and I had a connection in SIM slot 1 (I'd just used airplane mode so hadn't switched itself off yet) and it said it was fine.
However, when I selected the GSM Auto and did the ping test they both failed, but when I exited and opened chrome it loaded fine (on 3g though). Should I be able to use data after a failed ping test?
Does this tell you guys anything? I really don't know what I'm doing/looking at.
I screenshotted the failed ping test which I've attached. What does that mean? Do I need to change anything back or take any action knowing that now?
Thanks so much for taking the time to reply guys
*this is what I did- I didn't switch off the radio though because I wasn't sure which option that was and didn't want to do more damage with my inexperience*
Method 3
There is a problem with the radio signal not being broadcasted correctly.
Dial *#*#4636#*#* in the dialer
You will be prompted with a tasting menu
Click phone/device information
Run ping test
Select GSM Auto (PRL) from the drop-down list
Click Turn off the radio
Restart.