02-16-2021 07:20 PM
34 12
tools Reply
  1. Android Central Question's Avatar
    When I open it appears a message says, " Settings has stopped Unexpectedly Would you like to send an error report to htc ?
    06-25-2019 11:24 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which HTC phone? Does this persist after a reboot, or in Safe Mode?
    06-25-2019 12:52 PM
  3. nicwinner's Avatar
    my cell is htc 626 dual sim, i have restared and the same things.
    i haven't tried safe mode still, i don't know. but I did a factory reset a few days ago and work fine, but then updated all the apps and back again the problem
    06-25-2019 03:29 PM
  4. nicwinner's Avatar
    Welcome to Android Central! Which HTC phone? Does this persist after a reboot, or in Safe Mode?
    hello
    06-25-2019 03:39 PM
  5. B. Diddy's Avatar
    Hi! Here are the steps for Safe Mode: https://support.t-mobile.com/docs/DOC-28612. The fact that the problem came back after updating all of your apps (which presumably includes apps you installed yourself) supports the possibility that one of those apps is causing the problem.
    06-25-2019 04:52 PM
  6. nicwinner's Avatar
    Hi! Here are the steps for Safe Mode: https://support.t-mobile.com/docs/DOC-28612. The fact that the problem came back after updating all of your apps (which presumably includes apps you installed yourself) supports the possibility that one of those apps is causing the problem.
    ok, I did it, but the problem persist still in safe mode.
    06-25-2019 05:15 PM
  7. nicwinner's Avatar
    what can i do ?
    06-25-2019 05:35 PM
  8. B. Diddy's Avatar
    Does this only happen when you try to go to the Display & Gestures menu, or does it happen if you try to open anything in the system settings?
    06-25-2019 06:08 PM
  9. nicwinner's Avatar
    Does this only happen when you try to go to the Display & Gestures menu, or does it happen if you try to open anything in the system settings?
    only happen when I try to open Display & Gestures menu
    06-25-2019 06:15 PM
  10. B. Diddy's Avatar
    Did you ever Disable any system apps in the Settings>Apps​ menu?
    06-25-2019 07:16 PM
  11. nicwinner's Avatar
    ERROR REPORT (this appears in cellphone )

    Report type
    Crash
    Package name
    com.android.settings
    package version
    653702815
    package version name
    6.9.781160
    Installed by
    com.htc.feedback
    Process name
    com.android.settings
    system app
    true
    Device
    htc_v36bml_dugl
    Build ID
    LMY47D release-keys
    Buld type
    user
    Model
    HTC Desire 626 dual sim
    Exeception class name
    java.lang.NullpointerException
    06-26-2019 09:39 AM
  12. nicwinner's Avatar
    Did you ever Disable any system apps in the Settings>Apps​ menu?
    not, never i disable any apps in the settings apps menu
    06-26-2019 09:42 AM
  13. mustang7757's Avatar
    When I open it appears a message says, " Settings has stopped Unexpectedly Would you like to send an error report to htc ?
    When that error report pops up does it give option info?
    06-26-2019 10:10 AM
  14. nicwinner's Avatar
    When that error report pops up does it give option info?
    yes

    ERROR REPORT (this appears in cellphone )

    Report type
    Crash
    Package name
    com.android.settings
    package version
    653702815
    package version name
    6.9.781160
    Installed by
    com.htc.feedback
    Process name
    com.android.settings
    system app
    true
    Device
    htc_v36bml_dugl
    Build ID
    LMY47D release-keys
    Buld type
    user
    Model
    HTC Desire 626 dual sim
    Exeception class name
    java.lang.NullpointerException
    06-26-2019 10:23 AM
  15. mustang7757's Avatar
    yes

    ERROR REPORT (this appears in cellphone )

    Report type
    Crash
    Package name
    com.android.settings
    package version
    653702815
    package version name
    6.9.781160
    Installed by
    com.htc.feedback
    Process name
    com.android.settings
    system app
    true
    Device
    htc_v36bml_dugl
    Build ID
    LMY47D release-keys
    Buld type
    user
    Model
    HTC Desire 626 dual sim
    Exeception class name
    java.lang.NullpointerException
    Tap the info does it allow you to clear cache and data ?
    06-26-2019 10:24 AM
  16. mustang7757's Avatar
    Tap the info does it allow you to clear cache and data ?
    Like this?Why settings> Display & Gestures = Scratches?-20190626_112831.jpeg
    06-26-2019 10:28 AM
  17. nicwinner's Avatar
    not, that info is not in the error report nor clear cache and data
    06-26-2019 11:12 AM
  18. mustang7757's Avatar
    not, that info is not in the error report nor clear cache and data
    Ok, so you have system settings crashed,
    1. Option if you download APK file that conflict with system.
    2. Any application like theme installer substratum
    3. If none of this you'll need to reinstall the firmware onto your device , you did factory reset so this would be only option.
    06-26-2019 01:05 PM
  19. targetpurist's Avatar
    Hi everyone. I'm also having exactly the same problem, only with the Display and Gestures setting. All exactly as per the OP. If anyone has solved this, I'd be most appreciative.

    HTC Desire 628 (not dual sim), all updated with latest updates. I've been using the phone without problems for a few years, and this issue only surfaced after I did a hard reset.

    Thank you.
    11-01-2019 07:11 PM
  20. Afaq Shakoor's Avatar
    Hi everyone. I'm also having exactly the same problem, only with the Display and Gestures setting. All exactly as per the OP. If anyone has solved this, I'd be most appreciative.

    HTC Desire 628 (not dual sim), all updated with latest updates. I've been using the phone without problems for a few years, and this issue only surfaced after I did a hard reset.

    Thank you.
    Exact same problem, have been using for almost 3 years, never faced this issue, suddenly it has popped up. Notice my display brightness was flickering, so tried to go into the display & gestures settings, but it is crashing. Last software installed was Vysor, have uninstalled, but the problem persists.

    By the way, my phone is HTC 830, dual SIM.
    06-03-2020 03:37 AM
  21. Kizzy Catwoman's Avatar
    By the way, my phone is HTC 830, dual SIM.
    Hi there, I am sorry you are having problems. If you read through this thread have you tried any of the things suggested last June? If so you may need to reinstall the firmware on your phone using a Windows PC.
    06-03-2020 08:02 AM
  22. karam singh1's Avatar
    Simply just uninstall updates to google maps.

    .... magic
    10-21-2020 09:57 AM
  23. B. Diddy's Avatar
    Simply just uninstall updates to google maps.

    .... magic
    Welcome to Android Central! Sorry, can you explain in more detail? You're saying an update to Google Maps caused problems with Displays & Gestures system settings menu?
    10-21-2020 10:56 AM
  24. karam singh1's Avatar
    I found this on net. I was experiencing this problem from long time and as soon as i uninstalled updates to google maps, my display and gestures crashing problem fixed.

    ...i am not an android expert but as soon as i got the solution, i joined androidcentral to share my experience.
    B. Diddy likes this.
    10-22-2020 09:12 AM
  25. B. Diddy's Avatar
    Oh I see -- thanks for sharing the tip! But uninstalling updates to such an important app like Google Maps might not be feasible for a lot of users. Which phone do you have? If you re-update Google Maps, does the problem come back?
    10-22-2020 11:16 AM
34 12

Similar Threads

  1. Why is my server erroring out?
    By Android Central Question in forum Ask a Question
    Replies: 7
    Last Post: 04-24-2021, 07:45 PM
  2. Why does my phone say "Invalid Card"?
    By Android Central Question in forum Ask a Question
    Replies: 5
    Last Post: 06-03-2020, 08:51 AM
  3. Why does my phone keep disconnecting after a few seconds?
    By Android Central Question in forum Ask a Question
    Replies: 4
    Last Post: 06-02-2020, 10:19 PM
  4. Why is my phone screen glitching up and down?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-02-2020, 10:19 PM
  5. Why is there a green box with voice around everything I touch on my Stylo 4?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-02-2020, 11:00 AM
LINK TO POST COPIED TO CLIPBOARD