1. Android Central Question's Avatar
    I bought Samsung Galaxy S10 from New Zealand and it was fine until i got this new software update. after the update phone setting are not working properly.
    my main problem is after a call normally phone screen get on and u see the call summary but in my phone that doesn't work after this new update. i have to press the power button to on the screen. please give me a solution.

    Thanks
    Shalini
    08-02-2019 12:19 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! So after you're finished with the call and you look at the screen, it's blank? Do you have a screen protector on?
    08-02-2019 12:21 AM
  3. Shalini82's Avatar
    after a call, screen doesn't work at all until i press the power key
    08-02-2019 01:23 AM
  4. B. Diddy's Avatar
    What about a screen protector?
    08-02-2019 02:37 AM
  5. Shalini82's Avatar
    I have put a screen protector
    08-04-2019 11:27 PM
  6. mustang7757's Avatar
    I have put a screen protector
    Have you turn on screen sensitivity in phone settings ?
    08-04-2019 11:29 PM
  7. Shalini82's Avatar
    Touch sensitivity is on
    08-05-2019 05:33 AM
  8. B. Diddy's Avatar
    Make sure the screen protector isn't blocking the proximity sensor, which can happen with a poorly designed protector, or if you use one meant for a different phone. Consider testing the phone with the screen protector off.
    08-07-2019 05:25 PM
  9. Shalini82's Avatar
    My phone was fine until the new software update. i had no problems with the screen proctor at all before the update.
    08-12-2019 03:15 AM
  10. belodion's Avatar
    If you don't wish to remove the screen protector to make the test - understandable - you could try a Cache Partition wipe, and if still no go, Safe Mode.
    08-12-2019 07:22 AM
  11. B. Diddy's Avatar
    Here's how to wipe the cache partition: https://support.t-mobile.com/docs/DOC-39551
    08-13-2019 01:04 AM

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