[Android Central Question]

Galaxy J2 Prime, I bought this is Smart Telecom (here in the Philippines), this is not in a lock-in plan. I did already these things:

1. Cleaning the cache and data of Google Play Store
2. Cleared the system cache using System Recovery (volume up key + home button + power button)
3. I already did Factory Reset
4. With that, I have enough storage
5. Internet connection is good

[Galactic Zoo]

Is this an OTA upgrade? You could try Smart Switch on a PC as an alternative

[mustang7757]

Galaxy J2 Prime, I bought this is Smart Telecom (here in the Philippines), this is not in a lock-in plan. I did already these things:

1. Cleaning the cache and data of Google Play Store
2. Cleared the system cache using System Recovery (volume up key + home button + power button)
3. I already did Factory Reset
4. With that, I have enough storage
5. Internet connection is good

I'll provide a link to register so you can communicate here.
https://forums.androidcentral.com/sh...d.php?t=409154