Failed to Update Software

[Jek Pacio]

Galaxy J2 Prime, I bought this is Smart Telecom (here in the Philippines), this is not in a lock-in plan. I did already these things:

1. Cleaning the cache and data of Google Play Store
2. Cleared the system cache using System Recovery (volume up key + home button + power button)
3. I already did Factory Reset
4. With that, I have enough storage
5. Internet connection is good

Please, help.

ERROR REPORT
“Software update error logs have been collected (.48mb). These will be uploaded to the server.”:'(

 

[anon(10614692)]

Is this an OTA upgrade? You could try Smart Switch on a PC as an alternative

 

[B. Diddy]

Re: Failed to Update Firmware

Welcome to Android Central! I moved this from the S3 forum to the J Series forum for more specific traffic.

Are you trying to install an official system update being pushed over the air, or are you downloading an update file from a website and trying to install it manually?