wifi and bluetooth are not turning on

[Android Central Question]

hi,
i have sony xperia M5 dual. the problem is its bluetooth and WIFI are not turning on. data netwurk is also not working. I have tried resetting phone, reinstalling software using XperiaCompanion PC software, operating phone in safe mode and airplane mode, updating software. i have also run test but it says "passed". so nothing worked.
could you please tell me some fix for it?

my phone specifications:
Xperia M5 Dual E5663
android 5.0
build no.: 30.0.B.1.23

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Might need to take to phone repair center

 

[B. Diddy]

Welcome to Android Central! Yeah, I agree -- sounds like a hardware issue.

 

[anon(10614692)]

I reckon the BT module is dead. These are normally part of the motherboard so yes, definitely a repair shop. It likely needs a new motherboard