1. Android Central Question's Avatar
    I have a Glaxay a10e, and its brand new, I don't have many large apps, no photos, no videos, and I went to my storage since it said it was low. And lo and behold more than half of my storage is being used. I for some reason had 15.2 GB of "System/User Data" I was baffled and just factory reset my phone since it had nothing important on it yet. After the hard reset, I went back to the files, and IT STILL HAD 15+ GB OF SYSTEM/USER DATA. I tried to research and all I found was other people having about, 5-8 GB of it, the total space is 32GB and about half of it is being used. All of the above have been done recently and still have nothing important. Please help, is the "System/user data" important?? If not how do I delete it?
    09-14-2019 09:17 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    Eliastar likes this.
    09-14-2019 09:49 PM
  3. mustang7757's Avatar
    That seems little high in 32gb phone , can you post some screenshot?
    Eliastar likes this.
    09-14-2019 09:51 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! From the specs here, it looks like at least some versions have only 21 GB out of 32 GB available to the user (which means 11 GB are used by the OS and preinstalled bloatware): https://www.phonearena.com/phones/Sa...y-A10e_id11210. It's hard to say if the remaining 4 GB in question for you are additional bloatware due to your particular variant, or if there's some other app you installed that's using a big chunk of storage for cache or data.
    Laura Knotek and Eliastar like this.
    09-15-2019 02:50 AM
  5. mustang7757's Avatar
    I just got a PM from OP, just created a account and linking back here
    Eliastar likes this.
    09-15-2019 04:49 PM
  6. Eliastar's Avatar
    Can you help, as I do not know how to post any images on this site. Thanks!
    mustang7757 likes this.
    09-15-2019 04:51 PM
  7. mustang7757's Avatar
    https://forums.androidcentral.com/sh...d.php?t=737130
    Can you help, as I do not know how to post any images on this site. Thanks!
    09-15-2019 04:53 PM
  8. Eliastar's Avatar
    I genuinely can't ask/post anything on the app, please help it's all crazy and I can't find out where I press to ask anything, it's getting very frustrating
    09-15-2019 05:10 PM
  9. mustang7757's Avatar
    I genuinely can't ask/post anything on the app, please help it's all crazy and I can't find out where I press to ask anything, it's getting very frustrating
    You using Android AC app?
    09-15-2019 05:11 PM
  10. Eliastar's Avatar
    Yes
    09-15-2019 05:11 PM
  11. Eliastar's Avatar
    Wait, here you go
    Attached Thumbnails Is it normal for System/user data to take a so much space?-screenshot_20190914-181435_device-care.jpg  
    mustang7757 likes this.
    09-15-2019 05:12 PM
  12. mustang7757's Avatar
    Wait, here you go
    That's user and system combine , so looks ok
    09-15-2019 05:14 PM
  13. mustang7757's Avatar
    Its showing how much the system taking up.and what app,pictures, videos and such you loaded up
    09-15-2019 05:15 PM
  14. Eliastar's Avatar
    So I'm not allowed to delete it? It was advertised as 32GB of storage. Its technically false advertisement, as I dont have ANYTHING on the phone and I can only use ½ of advertised storage
    09-15-2019 05:16 PM
  15. Eliastar's Avatar
    And as you can see, I literally have none of that, I haven't loaded anything onto it, so I absolutely connot use the advertised space??
    09-15-2019 05:17 PM
  16. mustang7757's Avatar
    And as you can see, I literally have none of that, I haven't loaded anything onto it, so I absolutely connot use the advertised space??
    Yeah lol I see that now
    09-15-2019 05:58 PM
  17. mustang7757's Avatar
    Download a app from any store disc storage see if it says same
    09-15-2019 05:59 PM
  18. B. Diddy's Avatar
    If you tap the 3-dot menu button at the upper right on that screen, do you have an option to see a breakdown of what's taking up the storage? If not, try DiskUsage.
    09-15-2019 06:22 PM

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