Is it normal for System/user data to take a so much space?

[Android Central Question]

I have a Glaxay a10e, and its brand new, I don't have many large apps, no photos, no videos, and I went to my storage since it said it was low. And lo and behold more than half of my storage is being used. I for some reason had 15.2 GB of "System/User Data" I was baffled and just factory reset my phone since it had nothing important on it yet. After the hard reset, I went back to the files, and IT STILL HAD 15+ GB OF SYSTEM/USER DATA. I tried to research and all I found was other people having about, 5-8 GB of it, the total space is 32GB and about half of it is being used. All of the above have been done recently and still have nothing important. Please help, is the "System/user data" important?? If not how do I delete it?

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you
https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

That seems little high in 32gb phone , can you post some screenshot?

 

[B. Diddy]

Welcome to Android Central! From the specs here, it looks like at least some versions have only 21 GB out of 32 GB available to the user (which means 11 GB are used by the OS and preinstalled bloatware): https://www.phonearena.com/phones/Samsung-Galaxy-A10e_id11210. It's hard to say if the remaining 4 GB in question for you are additional bloatware due to your particular variant, or if there's some other app you installed that's using a big chunk of storage for cache or data.

 

[mustang7757]

I just got a PM from OP, just created a account and linking back here

 

[Eliastar]

Can you help, as I do not know how to post any images on this site. Thanks!

 

[mustang7757]

https://forums.androidcentral.com/showthread.php?t=737130

Can you help, as I do not know how to post any images on this site. Thanks!

 

[Eliastar]

I genuinely can't ask/post anything on the app, please help it's all crazy and I can't find out where I press to ask anything, it's getting very frustrating

 

[mustang7757]

I genuinely can't ask/post anything on the app, please help it's all crazy and I can't find out where I press to ask anything, it's getting very frustrating

You using Android AC app?

 

[Eliastar]

Yes

 

[Eliastar]

Wait, here you go

 

[mustang7757]

Wait, here you go

That's user and system combine , so looks ok

 

[mustang7757]

Its showing how much the system taking up.and what app,pictures, videos and such you loaded up

 

[Eliastar]

So I'm not allowed to delete it? It was advertised as 32GB of storage. Its technically false advertisement, as I dont have ANYTHING on the phone and I can only use ½ of advertised storage

 

[Eliastar]

And as you can see, I literally have none of that, I haven't loaded anything onto it, so I absolutely connot use the advertised space??

 

[mustang7757]

And as you can see, I literally have none of that, I haven't loaded anything onto it, so I absolutely connot use the advertised space??

Yeah lol I see that now

 

[mustang7757]

Download a app from any store disc storage see if it says same

 

[B. Diddy]

If you tap the 3-dot menu button at the upper right on that screen, do you have an option to see a breakdown of what's taking up the storage? If not, try DiskUsage.