open phone not showing call

[Android Central Question]

If my phone (Samsung S7) is idle and a call comes in, the screen opens with the incoming call window. I can see who is calling and answer it.
However, if the screen is already open and a call comes in, the 2 icons on the bottom left/right light up and it rings. I can answer it by pressing the home button. But there is no incoming call window to show me who is calling. How do I make that happen?

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you
https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

You talking about pop up menu ?

 

[nfjones]

it is a popup but not a menu. the caller id window with the answer button. It appears when the screen is off, but if the screen is on it does not appear. So I have no idea who is calling and all I can do is answer it with the home button.

 

[mustang7757]

it is a popup but not a menu. the caller id window with the answer button. It appears when the screen is off, but if the screen is on it does not appear. So I have no idea who is calling and all I can do is answer it with the home button.

Hi, welcome!
So you dont see the call screen with phone open , but on lock screen you , just to make sure I understand you correctly?

 

[nfjones]

you got it

 

[mustang7757]

you got it

Have you tried long press the dialer app >tap info >scroll to storage and clear data,cache,data,force stop it ?

 

[nfjones]

yes, cleaned it, optimized it. same thing

 

[mustang7757]

yes, cleaned it, optimized it. same thing

Try restart your phone but before it turns on hold the volume up and power button same time and clear cache in recovery then start phone again

 

[nfjones]

The incoming call screen comes up when screen is off. When screen is on I do not get incoming call screen, which is where the caller info is. I can still answer it with the home button, but nothing to swipe up

 

[mustang7757]

The incoming call screen comes up when screen is off. When screen is on I do not get incoming call screen, which is where the caller info is. I can still answer it with the home button, but nothing to swipe up

Usually on Samsung devices you have to slide the green button to answer , you answer with home button , makes me think you changed something...open the phone app and select the 3 dots upper right corner and select settings and go through the list there

 

[nfjones]

it does not go into recovery with that trick. I clean things in settings under storage b4. beside the ring, the only other thing that happens is the 2 icons, back on right and all apps on left, light up.

 

[nfjones]

I can slide up if the incoming call screen is presented to me. However, it is not shown if the screen is open.

 

[mustang7757]

it does not go into recovery with that trick. I clean things in settings under storage b4. beside the ring, the only other thing that happens is the 2 icons, back on right and all apps on left, light up.

Recovery for all Samsung phones up to this date is volume up and home key , what is storage b4 ? You talking about my files ?

 

[nfjones]

I went to storage BEFORE (b4) to clear the garbage. Don't know if it included cache, but that should not interfere
with an incoming call screen. The vol up and HOME key doesn't do it either

 

[mustang7757]

I went to storage BEFORE (b4) to clear the garbage. Don't know if it included cache, but that should not interfere
with an incoming call screen. The vol up and HOME key doesn't do it either

Put the phone in safe mode and see if still happens, this will disable a 3rd party apps

 

[nfjones]

how to safe mode?

 

[nfjones]

OK in safe mode the call screen pops up. now what

 

[nfjones]

found it, thanks - SHOULD I ANSWER app was doing it

 

[mustang7757]

found it, thanks - SHOULD I ANSWER app was doing it

One of your apps is causing this, which one ?
Your welcome!