open phone not showing call

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Android Central Question

If my phone (Samsung S7) is idle and a call comes in, the screen opens with the incoming call window. I can see who is calling and answer it.
However, if the screen is already open and a call comes in, the 2 icons on the bottom left/right light up and it rings. I can answer it by pressing the home button. But there is no incoming call window to show me who is calling. How do I make that happen?
 
it is a popup but not a menu. the caller id window with the answer button. It appears when the screen is off, but if the screen is on it does not appear. So I have no idea who is calling and all I can do is answer it with the home button.
 
it is a popup but not a menu. the caller id window with the answer button. It appears when the screen is off, but if the screen is on it does not appear. So I have no idea who is calling and all I can do is answer it with the home button.
Hi, welcome!
So you dont see the call screen with phone open , but on lock screen you , just to make sure I understand you correctly?
 
The incoming call screen comes up when screen is off. When screen is on I do not get incoming call screen, which is where the caller info is. I can still answer it with the home button, but nothing to swipe up
 
The incoming call screen comes up when screen is off. When screen is on I do not get incoming call screen, which is where the caller info is. I can still answer it with the home button, but nothing to swipe up
Usually on Samsung devices you have to slide the green button to answer , you answer with home button , makes me think you changed something...open the phone app and select the 3 dots upper right corner and select settings and go through the list there
 
it does not go into recovery with that trick. I clean things in settings under storage b4. beside the ring, the only other thing that happens is the 2 icons, back on right and all apps on left, light up.
 
it does not go into recovery with that trick. I clean things in settings under storage b4. beside the ring, the only other thing that happens is the 2 icons, back on right and all apps on left, light up.
Recovery for all Samsung phones up to this date is volume up and home key , what is storage b4 ? You talking about my files ?
 
I went to storage BEFORE (b4) to clear the garbage. Don't know if it included cache, but that should not interfere
with an incoming call screen. The vol up and HOME key doesn't do it either
 
I went to storage BEFORE (b4) to clear the garbage. Don't know if it included cache, but that should not interfere
with an incoming call screen. The vol up and HOME key doesn't do it either
Put the phone in safe mode and see if still happens, this will disable a 3rd party apps
 

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