1. Android Central Question's Avatar
    If my phone (Samsung S7) is idle and a call comes in, the screen opens with the incoming call window. I can see who is calling and answer it.
    However, if the screen is already open and a call comes in, the 2 icons on the bottom left/right light up and it rings. I can answer it by pressing the home button. But there is no incoming call window to show me who is calling. How do I make that happen?
    10-01-2019 09:19 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-01-2019 09:36 PM
  3. mustang7757's Avatar
    You talking about pop up menu ?
    10-01-2019 09:37 PM
  4. nfjones's Avatar
    it is a popup but not a menu. the caller id window with the answer button. It appears when the screen is off, but if the screen is on it does not appear. So I have no idea who is calling and all I can do is answer it with the home button.
    10-01-2019 10:09 PM
  5. mustang7757's Avatar
    it is a popup but not a menu. the caller id window with the answer button. It appears when the screen is off, but if the screen is on it does not appear. So I have no idea who is calling and all I can do is answer it with the home button.
    Hi, welcome!
    So you dont see the call screen with phone open , but on lock screen you , just to make sure I understand you correctly?
    10-01-2019 10:11 PM
  6. nfjones's Avatar
    you got it
    10-01-2019 10:12 PM
  7. mustang7757's Avatar
    you got it
    Have you tried long press the dialer app >tap info >scroll to storage and clear data,cache,data,force stop it ?
    10-01-2019 10:14 PM
  8. nfjones's Avatar
    yes, cleaned it, optimized it. same thing
    10-01-2019 10:23 PM
  9. mustang7757's Avatar
    yes, cleaned it, optimized it. same thing
    Try restart your phone but before it turns on hold the volume up and power button same time and clear cache in recovery then start phone again
    10-01-2019 10:25 PM
  10. nfjones's Avatar
    The incoming call screen comes up when screen is off. When screen is on I do not get incoming call screen, which is where the caller info is. I can still answer it with the home button, but nothing to swipe up
    10-01-2019 10:26 PM
  11. mustang7757's Avatar
    The incoming call screen comes up when screen is off. When screen is on I do not get incoming call screen, which is where the caller info is. I can still answer it with the home button, but nothing to swipe up
    Usually on Samsung devices you have to slide the green button to answer , you answer with home button , makes me think you changed something...open the phone app and select the 3 dots upper right corner and select settings and go through the list there
    10-01-2019 10:31 PM
  12. nfjones's Avatar
    it does not go into recovery with that trick. I clean things in settings under storage b4. beside the ring, the only other thing that happens is the 2 icons, back on right and all apps on left, light up.
    10-01-2019 10:34 PM
  13. nfjones's Avatar
    I can slide up if the incoming call screen is presented to me. However, it is not shown if the screen is open.
    10-01-2019 10:36 PM
  14. mustang7757's Avatar
    it does not go into recovery with that trick. I clean things in settings under storage b4. beside the ring, the only other thing that happens is the 2 icons, back on right and all apps on left, light up.
    Recovery for all Samsung phones up to this date is volume up and home key , what is storage b4 ? You talking about my files ?
    10-01-2019 10:39 PM
  15. nfjones's Avatar
    I went to storage BEFORE (b4) to clear the garbage. Don't know if it included cache, but that should not interfere
    with an incoming call screen. The vol up and HOME key doesn't do it either
    10-01-2019 10:43 PM
  16. mustang7757's Avatar
    I went to storage BEFORE (b4) to clear the garbage. Don't know if it included cache, but that should not interfere
    with an incoming call screen. The vol up and HOME key doesn't do it either
    Put the phone in safe mode and see if still happens, this will disable a 3rd party apps
    10-01-2019 10:46 PM
  17. nfjones's Avatar
    how to safe mode?
    10-01-2019 10:48 PM
  18. nfjones's Avatar
    OK in safe mode the call screen pops up. now what
    10-01-2019 10:52 PM
  19. nfjones's Avatar
    found it, thanks - SHOULD I ANSWER app was doing it
    mustang7757 likes this.
    10-01-2019 11:00 PM
  20. mustang7757's Avatar
    found it, thanks - SHOULD I ANSWER app was doing it
    One of your apps is causing this, which one ?
    Your welcome!
    10-01-2019 11:01 PM

Similar Threads

  1. My new phone number won't let go of its previous owner
    By Android Central Question in forum Ask a Question
    Replies: 8
    Last Post: 10-03-2019, 01:06 PM
  2. My email does not download anymore since 9/24 samsung galaxy s5
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 10-02-2019, 01:49 AM
  3. Why am i not getting my email and why do i get switched to samsung email.
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 10-02-2019, 01:35 AM
  4. My gallery app suddenly shows every possible picture that is on the phone!
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 10-01-2019, 11:29 PM
  5. Cant open the safe box pics in huawei
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 10-01-2019, 04:14 PM
LINK TO POST COPIED TO CLIPBOARD