11-07-2019 03:00 AM
30 12
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  1. ahmirof's Avatar
    My phone is a little bit old!! HTC Desire 816 , everything was fine and i was checking my instagram , suddenly my wifi disconnected , after that my phone can show available wifi networks but can not connect to anyone. i use different Wifi networks and hotspots but i have still this problem.
    i did something like Network reset , phone Soft reset, Hard reset , Changing wifi advance options ,showing to an phone hardware expert and it doesnt has any problem and still can not connect to any wifi, i insert the wifi password and it says (Saved, Disabled or connection failure)
    Do you have any Idea what should i do except changing my device!!!????
    10-29-2019 03:09 AM
  2. me just saying's Avatar
    10-29-2019 03:41 AM
  3. CellPhOneAGe's Avatar
    If so, you can only send your phone to the HTC official repair center to detect whether there is a problem with the wireless module. Please be sure to back up all the data of the mobile phone before sending the repair, and bring the unified valid purchase invoice and valid warranty certificate to the HTC official service point.
    ahmirof likes this.
    10-29-2019 03:48 AM
  4. Mr Bojangles1's Avatar
    Google the APN settings for your specific network and phone and then compare it to your setting. You might need to create a new one. I read some peoples phones require "dun" under APN type.....
    default,supl,mms,dun

    Settings > Network & internet > Mobile Network > Access Point Name (APN)

    Copy the settings exactly how they are. Lowercase, uppercase, spaces, and commas for all settings or else you might not have service until you make it correct.
    ahmirof likes this.
    10-29-2019 04:12 AM
  5. anon(10614692)'s Avatar
    Google the APN settings for your specific network and phone and then compare it to your setting. You might need to create a new one. I read some peoples phones require "dun" under APN type.....
    default,supl,mms,dun

    Settings > Network & internet > Mobile Network > Access Point Name (APN)

    Copy the settings exactly how they are. Lowercase, uppercase, spaces, and commas for all settings or else you might not have service until you make it correct.
    That has nothing to do with the wifi issue the OP has.
    Rukbat and ahmirof like this.
    10-29-2019 04:38 AM
  6. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist
    https://forums.androidcentral.com/sh...d.php?t=409154
    ahmirof likes this.
    10-29-2019 08:04 AM
  7. ahmirof's Avatar
    Im the Questioner with an Account!! Thanks everyone for responding, i used wipe the partition cache but doesnt work, my Mobile data work well but Wifi still have the problem
    10-29-2019 08:38 AM
  8. mustang7757's Avatar
    Im the Questioner with and Account!! Thanks everyone for responding, i used wipe the partition cache but doesnt work, my Mobile data work well but Wifi still have the problem
    Hi , welcome!
    Is this at home WiFi only or any where?
    ahmirof likes this.
    10-29-2019 08:47 AM
  9. anon(10614692)'s Avatar
    Turn on wifi, go to settings>about phone>status and see if your wifi displays a mac address. If there is no mac address shown, the module may have failed. A way to check this is to see if your Bluetooth can connect as it is part of the same module.
    Let us know the result
    ahmirof likes this.
    10-29-2019 08:50 AM
  10. ahmirof's Avatar
    I try on my home and my office Wifi and my laptop hotspot , in phone status there is the wifi mac address
    10-29-2019 09:31 AM
  11. mustang7757's Avatar
    I try on my home and my office Wifi and my laptop hotspot , in phone status there is the wifi mac address
    You can try in safe mode if it's still happening, then can go from there.
    10-29-2019 09:43 AM
  12. anon(10614692)'s Avatar
    Can you connect in safe mode?
    Turn on safe mode
    1.Off.
    2.Press and hold to On.
    3.When "Htc "logo is displayed, release the key On.
    4.Immediately after releasing the Power key, hold the key Volume down .
    5.Keep holding down the Volume Down key until the phone finishes rebooting.
    6.Release the key Volume down when you see Safe Mode appear in the lower left corner of the screen.
    ahmirof and Laura Knotek like this.
    10-29-2019 09:44 AM
  13. ahmirof's Avatar
    i tried safe mode but still have problem
    10-29-2019 09:52 AM
  14. mustang7757's Avatar
    i tried safe mode but still have problem
    You tried few troubleshooting steps, I recommend factory reset and see what happens.
    ahmirof likes this.
    10-29-2019 09:54 AM
  15. ahmirof's Avatar
    I said in my first post , i tried factory reset, network reset and hard reset but nothing..
    10-29-2019 10:00 AM
  16. mustang7757's Avatar
    I said in my first post , i tried factory reset, network reset and hard reset but nothing..
    Oh ok sorry missed that , seen the other steps. Not sure anything else to try maybe have a phone repair shop take a look at it ?
    ahmirof likes this.
    10-29-2019 10:02 AM
  17. ahmirof's Avatar
    phone repair shop said there's no hardware problem and forget about this phone...!!!
    10-29-2019 10:06 AM
  18. mustang7757's Avatar
    phone repair shop said there's no hardware problem and forget about this phone...!!!
    Maybe 2nd opinion?
    So what do you think at this point?
    10-29-2019 10:07 AM
  19. ahmirof's Avatar
    i think its not the best option
    10-29-2019 10:37 AM
  20. mustang7757's Avatar
    i think its not the best option
    Which?
    10-29-2019 10:38 AM
  21. ahmirof's Avatar
    2nd option
    10-29-2019 10:41 AM
  22. mustang7757's Avatar
    2nd option
    You mean 2nd option on repair shop?
    10-29-2019 11:25 AM
  23. mustang7757's Avatar
    You have tried
    Factory Reset
    Safe mode
    Reset network
    Still same issue , now your having this issue on work wifi and home so can't be both router, so that's why I recommend getting a 2nd opinion on if it's hardware issue at repair shop.


    Edit: only thing is try rebooting your routers or change any settings like 2.4ghz or 5gz
    ahmirof likes this.
    10-29-2019 11:55 AM
  24. B. Diddy's Avatar
    I agree with mustang7757 -- you've done pretty much all you can. I'd suspect either a failure of the wi-fi radio or some firmware failure. You could consider reflashing the firmware, but I'm not sure how involved that might be.
    10-29-2019 12:34 PM
  25. Rukbat's Avatar
    I'd go along with Galactic Zoo - the WiFi transmitter has failed. Since the phone is not worth as much as it will cost to get it fixed (a motherboard replacement - plus all the hassle of backing everything up, then restoring it to the new motherboard), I'd suggest getting a new phone. (That will transfer everything during setup if it can be done without WiFi.)
    ahmirof and Laura Knotek like this.
    10-29-2019 01:04 PM
30 12

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