What device are you asking about? I believe all of the Samsung Galaxy 10 series devices (Note, S10, S10e, etc) are getting the update now, is it one of those?
Can you post screenshots of what you're asking about? Have you checked your device or keyboard theme, maybe the update isn't working right with the one you have selected.
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See
this link for instructions on how to join Android Central.