I had a black screen after an update installing failure.
I tried hard resetting the phone but halfway through the "installing update" I get an error message and I can't proceed to the recovery menu
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I had a black screen after an update installing failure.
I tried hard resetting the phone but halfway through the "installing update" I get an error message and I can't proceed to the recovery menu
What error message do you get?
Where are you stuck in? Black screen ?
'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.
https://forums.androidcentral.com/sh...d.php?t=409154
Welcome to Android Central! Was this an official system update pushed over-the-air, or did you download a file from some website and try to install it manually?
23h later.
No response. We obviously cannot help you if you don't respond.
It looked like it was an official update and I had just reset the phone
I apologize for the late replies I am currently abroad
whenever I turn it on it shows the samsung Logo but after that nothing
When you say it looked like it was an official update, do you mean it was pushed over-the-air?
Can you do a factory reset in recovery?
Yeah it was pushed over the air
And no I can’t even access recovery mode
Can you get into download mode ?
Did you try the steps listed under "Master reset with hardware keys" to get to the Recovery Menu? https://www.t-mobile.com/support/dev...sung-galaxy-j7