This time with an account
Thanks for the quick reply. This was as far as we got, we notice the link for chat is easy i thinks some apps even allow you to quick dial a contact.
The problem is these people are not tech savvy most of them never used an mobile phone/tablet or computer.
So for them we would like to remove the extra step currently needed to initiate a video call, in the ideal situation we just have one home screen with large icons of family members and when pressed it initiate an video call.
Currently we have the homescreen, we can create the icons (at this moment we are using hangouts but are not bound by this, since it does not require phone numers).
The icon opens the chat after that people need to find the small camera icon in the corner to initiate the call.
It is that last step that we would like to get rid of.
Many thanks
Ricardo