Problems with Google Apps and GMail - Jellybean update issues

[jennd1]

Hi,
I got the Motorola Razr Maxx in February. It worked great for a while. Then a couple months ago, I noticed I was getting a security error with my Google account. This happened after the Jellybean update. Now, I can't get into the Google Play Store to buy new apps and I also can't get open Gmail. When I click on the Play Store app, nothing happens and when I try Gmail, it acts like it's going to start to open, then the app closes. I took the phone to a Verizon store and they tried the soft reset, but that didn't resolve the issue. They suggested doing a hard reset. I've already backed up all my photos and music. My question is: Will I lose all my contact information (people's phone numbers, and email addresses). I've tried to back up the contact info, but can't seem to find where to do that. Could someone please let me know if I will or won't lose my contacts? If so, how can I back up this info?

Thanks!

 

[Aquila]

Answered in http://forums.androidcentral.com/dr...tore-gmail-issues_jellybean-update-cause.html

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