1. MichaelBanning's Avatar
    Hello! I've had the same Nokia 1520 for years, but I'm in desperate need to upgrade to a new Samsung S8+/S9+. But as I have never used AT&T Next before, I have some questions:

    1. With my current phone, I pay 8.99 a month for mobile protection insurance should something happen to the phone. Will that same plan (or something similar) be compatible with a phone I'm purchasing via AT&T next?

    2. If the answer to #1 is NO, then if my phone is damaged or malfunctions, do I just have to cough up the remaining amount of the entire phone, or are there resources available to replace/repair the phone?

    3. Are issues like these why AT&T is/was offering a BOGO offer for phones like these - so if the first one breaks, you have a backup? Or did you need to have a separate plan for the second phone or something?

    4. Is the BOGO promotion (or anything else for current customers) still available?

    Thanks in advance for any help!
    03-25-2018 04:25 PM
  2. cohoman's Avatar
    I have a few phones on my account that are on the NEXT program and I do have ATT mobile protection insurance on one of them.

    I did crack the front glass on a phone which I didn't have insurance, so I had a local repair shop fix it before I traded it in under the NEXT program.

    So far as BOGO, I believe you must have both phones on active ATT lines.
    MichaelBanning likes this.
    03-26-2018 05:27 AM
  3. Rukbat's Avatar
    BOGO is to get you to pay for a second line (give your child a cellphone, or move your spouse from another carrier). They make their money on the account, not on the phone.

    The protection plan is similar, but costs about $10/month now, and the copay for an S8 or S9 is probably about $150 (if you break the phone - it's covered by warranty if it breaks - and the AT&T Device Support Center can sometimes fix problems while you wait).
    MichaelBanning likes this.
    03-26-2018 01:41 PM

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