12-15-2022 07:50 PM
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  1. bold1193's Avatar
    bold1193
    Hello everyone! I recently updated to Android 13.0 and have been having this volume problem ever since. The far right volume icon (Vonage) is stuck there. If I try lowering it, it springs back to the volume level it's at now. The worst part is that I can't lower my music/general audio settings without exiting out of Vonage. Only then does that icon disappear and I can use the volume keys for my normal volume settings. Any advice is appreciated!
    Attached Thumbnails What is this volume icon and how do i get rid of it?-screenshot_20221205_101330_chrome.jpg  
    12-05-2022 10:26 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Try clearing Vonage's app cache/data in Settings>Apps, then Force Stop it. Now see if the problem persists. If it does, it might be a bug related to the system update -- send feedback to Vonage about it.
    12-05-2022 01:45 PM
  3. bold1193's Avatar
    bold1193
    Originally Posted by B. Diddy
    Try clearing Vonage's app cache/data in Settings>Apps, then Force Stop it. Now see if the problem persists. If it does, it might be a bug related to the system update -- send feedback to Vonage about it.
    If I Force stop the app, will it still have calls come in or only if I open it again? And then wouldn't that just restart the process?

    Thank you for the response!
    12-05-2022 03:12 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    The app will probably restart on its own, but you can always manually open it yourself to reactivate it. If the issue is due to some wonky bit of data stuck in the app, then clearing the data and then restarting the app might fix it (without the issue returning, since it was wonkiness to begin with).
    bold1193 likes this.
    12-05-2022 03:25 PM
  5. mustang7757's Avatar
    mustang7757
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    Which device Samsung?

    Vonage app used for , and last volume control on right connected to TV or computer?
    If you turn DND off what happens?

    Sent from my SM-F721U1 using AC Forums mobile app
    bold1193 likes this.
    12-06-2022 01:14 AM
  7. bold1193's Avatar
    bold1193
    Originally Posted by mustang7757
    Which device Samsung?

    Vonage app used for , and last volume control on right connected to TV or computer?
    If you turn DND off what happens?

    Sent from my SM-F721U1 using AC Forums mobile app
    Note 20 Ultra. I have a voip work number. Not sure but I need DND on. Too many different notifications throughout the day.
    12-06-2022 11:18 AM
  8. bold1193's Avatar
    bold1193
    Originally Posted by B. Diddy
    The app will probably restart on its own, but you can always manually open it yourself to reactivate it. If the issue is due to some wonky bit of data stuck in the app, then clearing the data and then restarting the app might fix it (without the issue returning, since it was wonkiness to begin with).
    Still happening. Damn! Here I was hoping that was the fix.
    12-06-2022 11:19 AM
  9. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Ok, next step is to wipe the cache partition, which won't affect your personal data: https://www.hardreset.info/devices/s...5g/wipe-cache/
    12-06-2022 06:37 PM
  10. mustang7757's Avatar
    mustang7757
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    Originally Posted by bold1193
    Note 20 Ultra. I have a voip work number. Not sure but I need DND on. Too many different notifications throughout the day.
    Just for testing purposes can we test it out?
    12-06-2022 06:38 PM
  11. bold1193's Avatar
    bold1193
    Originally Posted by B. Diddy
    Ok, next step is to wipe the cache partition, which won't affect your personal data: https://www.hardreset.info/devices/s...5g/wipe-cache/
    Going to try this one now. Here's hoping í ½í¹í ¼í¿¼
    12-06-2022 07:23 PM
  12. bold1193's Avatar
    bold1193
    Originally Posted by mustang7757
    Just for testing purposes can we test it out?
    Just did the partition cache wipe. If that one fails will hop onto yours.
    12-06-2022 07:27 PM
  13. bold1193's Avatar
    bold1193
    Originally Posted by bold1193
    Just did the partition cache wipe. If that one fails will hop onto yours.
    DND is off. Still there.
    I restarted my phone, deleted cache partition, deleted app, etc. Still having this problem.
    12-12-2022 10:25 AM
  14. mustang7757's Avatar
    mustang7757
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    Maybe try sound assistant app has more customizing
    12-12-2022 11:05 AM
  15. bold1193's Avatar
    bold1193
    Originally Posted by mustang7757
    Maybe try sound assistant app has more customizing
    Is there a specific app to download?
    12-12-2022 04:27 PM
  16. mustang7757's Avatar
    mustang7757
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    Originally Posted by bold1193
    Is there a specific app to download?
    Its in the Galaxy store and part of Good lock module if u have it installed
    12-12-2022 04:43 PM
  17. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Did you already send feedback to Vonage? I'm thinking it's a bug in the app.
    12-12-2022 05:25 PM
  18. bold1193's Avatar
    bold1193
    Originally Posted by B. Diddy
    Did you already send feedback to Vonage? I'm thinking it's a bug in the app.
    I sent feedback to Vonage. I told them it's definitely their app and not Samsung like they think it is. I downloaded the sound assistant app and it worked for a hot minute until I gave Vonage permission to access my phone (I. E. So that calls will push to my phone and I will see/feel them.) Once I turned that on again, the weird volume setting came back.
    Attached Thumbnails What is this volume icon and how do i get rid of it?-screenshot_20221213_193706_permission-controller.jpg  
    B. Diddy likes this.
    12-13-2022 07:41 PM
  19. mustang7757's Avatar
    mustang7757
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    Originally Posted by bold1193
    I sent feedback to Vonage. I told them it's definitely their app and not Samsung like they think it is. I downloaded the sound assistant app and it worked for a hot minute until I gave Vonage permission to access my phone (I. E. So that calls will push to my phone and I will see/feel them.) Once I turned that on again, the weird volume setting came back.
    You can Customize the sound assistance What is this volume icon and how do i get rid of it?-screenshot_20221213_210225_sound-20assistant.jpg
    12-13-2022 09:03 PM
  20. bold1193's Avatar
    bold1193
    Originally Posted by mustang7757
    You can Customize the sound assistance Click image for larger version.  Name: Screenshot_20221213_210225_Sound%20Assistant.jpg  Views: 8  Size: 29.8 KB  ID: 350379
    Correct me if I'm wrong but none of those disables different volume "columns" so I'd still have that weird one popping up.
    12-13-2022 10:30 PM
  21. mustang7757's Avatar
    mustang7757
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    So when u go to edit this first page slide to left and don't highlight app volume see if it still appears What is this volume icon and how do i get rid of it?-screenshot_20221213_223309_sound-20assistant.jpgWhat is this volume icon and how do i get rid of it?-screenshot_20221213_223327_sound-20assistant.jpg
    12-13-2022 10:34 PM
  22. bold1193's Avatar
    bold1193
    Originally Posted by mustang7757
    So when u go to edit this first page slide to left and don't highlight app volume see if it still appears Click image for larger version.  Name: Screenshot_20221213_223309_Sound%20Assistant.jpg  Views: 8  Size: 32.7 KB  ID: 350382Click image for larger version.  Name: Screenshot_20221213_223327_Sound%20Assistant.jpg  Views: 8  Size: 29.3 KB  ID: 350383
    Just tried it lmao still there! This damn thing
    12-15-2022 01:55 PM
  23. mustang7757's Avatar
    mustang7757
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    Originally Posted by bold1193
    Just tried it lmao still there! This damn thing
    Lol its that app
    12-15-2022 02:50 PM
  24. bold1193's Avatar
    bold1193
    Originally Posted by mustang7757
    Lol its that app
    They keep telling me it's Samsung's problem... How do I tell an app that it's their problem lmao
    12-15-2022 07:46 PM
  25. mustang7757's Avatar
    mustang7757
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    Originally Posted by bold1193
    They keep telling me it's Samsung's problem... How do I tell an app that it's their problem lmao
    Yeah lol I hear you
    12-15-2022 07:50 PM
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