What is this volume icon and how do i get rid of it?

[bold1193]

Hello everyone! I recently updated to Android 13.0 and have been having this volume problem ever since. The far right volume icon (Vonage) is stuck there. If I try lowering it, it springs back to the volume level it's at now. The worst part is that I can't lower my music/general audio settings without exiting out of Vonage. Only then does that icon disappear and I can use the volume keys for my normal volume settings. Any advice is appreciated!

 

[B. Diddy]

Try clearing Vonage's app cache/data in Settings>Apps, then Force Stop it. Now see if the problem persists. If it does, it might be a bug related to the system update -- send feedback to Vonage about it.

 

[bold1193]

Try clearing Vonage's app cache/data in Settings>Apps, then Force Stop it. Now see if the problem persists. If it does, it might be a bug related to the system update -- send feedback to Vonage about it.

If I Force stop the app, will it still have calls come in or only if I open it again? And then wouldn't that just restart the process?

Thank you for the response!

 

[B. Diddy]

The app will probably restart on its own, but you can always manually open it yourself to reactivate it. If the issue is due to some wonky bit of data stuck in the app, then clearing the data and then restarting the app might fix it (without the issue returning, since it was wonkiness to begin with).

 

[mustang7757]

Which device Samsung?

Vonage app used for , and last volume control on right connected to TV or computer?
If you turn DND off what happens?

Sent from my SM-F721U1 using AC Forums mobile app

 

[bold1193]

Which device Samsung?

Vonage app used for , and last volume control on right connected to TV or computer?
If you turn DND off what happens?

Sent from my SM-F721U1 using AC Forums mobile app

Note 20 Ultra. I have a voip work number. Not sure but I need DND on. Too many different notifications throughout the day.

 

[bold1193]

The app will probably restart on its own, but you can always manually open it yourself to reactivate it. If the issue is due to some wonky bit of data stuck in the app, then clearing the data and then restarting the app might fix it (without the issue returning, since it was wonkiness to begin with).

Still happening. Damn! Here I was hoping that was the fix.

 

[B. Diddy]

Ok, next step is to wipe the cache partition, which won't affect your personal data: https://www.hardreset.info/devices/samsung/samsung-galaxy-note20-ultra-5g/wipe-cache/

 

[mustang7757]

Note 20 Ultra. I have a voip work number. Not sure but I need DND on. Too many different notifications throughout the day.

Just for testing purposes can we test it out?

 

[bold1193]

Ok, next step is to wipe the cache partition, which won't affect your personal data: https://www.hardreset.info/devices/samsung/samsung-galaxy-note20-ultra-5g/wipe-cache/

Going to try this one now. Here's hoping ????????????

 

[bold1193]

Just for testing purposes can we test it out?

Just did the partition cache wipe. If that one fails will hop onto yours.

 

[bold1193]

Just did the partition cache wipe. If that one fails will hop onto yours.

DND is off. Still there.
I restarted my phone, deleted cache partition, deleted app, etc. Still having this problem.

 

[mustang7757]

Maybe try sound assistant app has more customizing

 

[bold1193]

Maybe try sound assistant app has more customizing

Is there a specific app to download?

 

[mustang7757]

Is there a specific app to download?

Its in the Galaxy store and part of Good lock module if u have it installed

 

[B. Diddy]

Did you already send feedback to Vonage? I'm thinking it's a bug in the app.

 

[bold1193]

Did you already send feedback to Vonage? I'm thinking it's a bug in the app.

I sent feedback to Vonage. I told them it's definitely their app and not Samsung like they think it is. I downloaded the sound assistant app and it worked for a hot minute until I gave Vonage permission to access my phone (I. E. So that calls will push to my phone and I will see/feel them.) Once I turned that on again, the weird volume setting came back.

 

[mustang7757]

I sent feedback to Vonage. I told them it's definitely their app and not Samsung like they think it is. I downloaded the sound assistant app and it worked for a hot minute until I gave Vonage permission to access my phone (I. E. So that calls will push to my phone and I will see/feel them.) Once I turned that on again, the weird volume setting came back.

You can Customize the sound assistance

 

[bold1193]

You can Customize the sound assistance View attachment 350379

Correct me if I'm wrong but none of those disables different volume "columns" so I'd still have that weird one popping up.

 

[mustang7757]

So when u go to edit this first page slide to left and don't highlight app volume see if it still appears