I've tried searching but I'm not seeing a solution for my problem.
I broke the screen/digitizer on my phone the other night. I got a new replacement phone through my mobile insurance. I was able to create a backup of my old phone through Kies since it's only the screen that won't work. However, upon further research, I'm seeing that Kies does not back up apps or app data. It says it does, when I selected everything while I was backing up but it won't let me when I try to restore it to the new device. It will only let me restore the contacts, pics, music etc.. which I already have on my micro SD card.
I've seen that people use helium backup but I am unable to do anything on my old device other than plugging it into a computer. I can't install helium on the old phone. Will I be able to backup the broken phone just with Helium Desktop?
I have a feeling that I'm SOL but figured I'd ask. Any suggestions are welcome.
Thank you!
I broke the screen/digitizer on my phone the other night. I got a new replacement phone through my mobile insurance. I was able to create a backup of my old phone through Kies since it's only the screen that won't work. However, upon further research, I'm seeing that Kies does not back up apps or app data. It says it does, when I selected everything while I was backing up but it won't let me when I try to restore it to the new device. It will only let me restore the contacts, pics, music etc.. which I already have on my micro SD card.
I've seen that people use helium backup but I am unable to do anything on my old device other than plugging it into a computer. I can't install helium on the old phone. Will I be able to backup the broken phone just with Helium Desktop?
I have a feeling that I'm SOL but figured I'd ask. Any suggestions are welcome.
Thank you!