1. Kimberly Guns's Avatar
    A guest came over with their laptop and tried to content to my WiFi but they accidentally created a new WiFi and the new one is asking for a password but a password was never created and the original was says its not in range
    10-29-2014 09:15 AM
  2. dcharleyultra's Avatar
    I don't understand what you mean by new Wi-Fi. They reconfigured your router?
    10-29-2014 09:21 AM
  3. Kimberly Guns's Avatar
    Yes I believe so
    10-29-2014 11:26 AM
  4. dcharleyultra's Avatar
    Does the router have a new name? If so, you can't connect to the old name because it no longer exists. Try using your old password for the password prompt.
    10-29-2014 11:28 AM
  5. Kimberly Guns's Avatar
    Yes there is a new name but the old one still shows up too it just says its not in range. There was no password for the old one
    10-29-2014 11:34 AM
  6. Rukbat's Avatar
    It depends on the router, but 30-30-30 usually resets it. Press the reset button and hold it for 30 seconds. (Use the timer on your phone.) While still holding the reset button, pull the power plug out of it. Wait another 30 seconds. Plug the power in (while still holding the reset button in) and wait another 30 seconds. Let go of the reset button and wait about 2 minutes, then connect to the router the way you did when it was new - it will have the new router name and the new router password. (See the manual if you forgot them.) Set the account(s) up the way you like at that point.
    10-29-2014 01:17 PM

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