10-30-2014 07:45 PM
tools
  1. Exceil Roa's Avatar
    Exceil Roa
    I can't activate my playstore what can i do for this..the time i open it the message says u cannot download due to 491.
    10-29-2014 08:53 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! What device do you have? Try going to Settings>Apps>A, select Google Play Store, and Force Stop, then Clear Cache/Clear Data. Now try again.

    If that doesn't work, then try going to Settings>Accounts-Google, and removing your Google account. Then go through the process of adding it back again.
    10-29-2014 09:39 PM
  3. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Error 491 is usually cleared up using the second one - delete the Google account, then add it again. (It's probably caused by corrupted data.)
    10-30-2014 07:45 PM
« Why can't I delete anything from my Gallery? Need help | tranferring an app from my current phone to a new one? »

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