12-14-2015 10:59 AM
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  1. Cintia McBride's Avatar
    Cintia McBride
    My cellphone is lock. I forgot my backup password.
    11-14-2014 07:20 AM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    The Google password? Google Account Recovery
    11-15-2014 02:43 AM
  3. roli schneider's Avatar
    roli schneider
    I have the same problem, NO it's not the google-password: I reset the Note 4 - enter the SIM pin code successfully - next screen is:
    Enter your backup password. I do not have a clue what kind of password this mean - Does anybody have an idea or solution?

    I am completly locked for the time being
    12-19-2014 02:50 AM
  4. woohoo22's Avatar
    woohoo22
    I have the exact same problem. No idea what password it wants and the fingerprint scanner is off.
    02-25-2015 04:38 AM
  5. Satyam Ghelani's Avatar
    Satyam Ghelani
    hoe did you fix this problem?
    12-13-2015 02:52 PM
  7. Satyam Ghelani's Avatar
    Satyam Ghelani
    yh my phone is locked and wont let me use fingerprint, and forgot my backup password
    12-14-2015 10:59 AM
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