[obamamamas]

Hello. I want to try to retrieve data from my old phone to put onto my new one, but my old phone landed perfectly flat on the floor. It still turns on and plays the low battery warning, but I cannot put the password in so I can get my files from my old phone and onto my laptop. I've heard that I should connect a mouse to my phone with an adapter, but I am not sure how effective it would be. Any help is appreciated.

[B. Diddy]

Welcome to Android Central! See if this guide helps: A quick guide to accessing a locked phone with a cracked screen - Android Forums at AndroidCentral.com

[Rukbat]

If you can still see the screen, a USB mouse and OTG adapter would be the easiest way. If not, the link that B. Diddy will do it.

[obamamamas]

Hello. I want to retrieve data from a phone, but the screen is completely black and also receives no input. The USB mouse trick also does not help. My phone is an LG aristro 2 plus. If anyone can help me get the files onto my PC, it would be greatly appreciated.

[mustang7757]

Hopefully you had your stuff backup from cloud , if not most likely will lose everything.

[B. Diddy]

Duplicate threads merged. Do you know if the phone even powers on? Did you try plugging the mouse in with an OTG adapter?

[obamamamas]

I did. The phone doesn't detect it. I even tried a functioning version of the phone to plug in and still did not get any mouse input

[B. Diddy]

I've seen videos showing the Aristo 2 working with OTG, so it's possible the drop damaged something related to the USB port (or the OTG adapter you're using doesn't work correctly). Unfortunately, the only other option you have is to get the screen replaced. Sorry!

[obamamamas]

I tried the OTG on a cheap samsung phone, and it works perfectly fine.