1. obamamamas's Avatar
    Hello. I want to try to retrieve data from my old phone to put onto my new one, but my old phone landed perfectly flat on the floor. It still turns on and plays the low battery warning, but I cannot put the password in so I can get my files from my old phone and onto my laptop. I've heard that I should connect a mouse to my phone with an adapter, but I am not sure how effective it would be. Any help is appreciated.
    11-27-2019 06:37 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! See if this guide helps: A quick guide to accessing a locked phone with a cracked screen - Android Forums at AndroidCentral.com
    11-27-2019 07:52 PM
  3. Rukbat's Avatar
    If you can still see the screen, a USB mouse and OTG adapter would be the easiest way. If not, the link that B. Diddy will do it.
    11-28-2019 01:29 PM
  4. obamamamas's Avatar
    Hello. I want to retrieve data from a phone, but the screen is completely black and also receives no input. The USB mouse trick also does not help. My phone is an LG aristro 2 plus. If anyone can help me get the files onto my PC, it would be greatly appreciated.
    11-30-2019 05:04 PM
  5. mustang7757's Avatar
    Hopefully you had your stuff backup from cloud , if not most likely will lose everything.
    11-30-2019 07:51 PM
  6. B. Diddy's Avatar
    Duplicate threads merged. Do you know if the phone even powers on? Did you try plugging the mouse in with an OTG adapter?
    12-01-2019 01:40 AM
  7. obamamamas's Avatar
    I did. The phone doesn't detect it. I even tried a functioning version of the phone to plug in and still did not get any mouse input
    12-01-2019 07:10 AM
  8. B. Diddy's Avatar
    I've seen videos showing the Aristo 2 working with OTG, so it's possible the drop damaged something related to the USB port (or the OTG adapter you're using doesn't work correctly). Unfortunately, the only other option you have is to get the screen replaced. Sorry!
    12-01-2019 12:28 PM
  9. obamamamas's Avatar
    I tried the OTG on a cheap samsung phone, and it works perfectly fine.
    12-02-2019 06:05 PM

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