I got this phone 4 days ago from Google play store. To protect my investment, I also brought a Ballistic Protection from Amazon. Last week Saturday, I accidentally dropped the phone, around 2 feet from the ground. I was shocked to see that the screen cracked this bad despite having the ballistic case on. I seriously believe their is a design flaw and that the glass despite being a gorilla glass is too think and brittle. To make matters worse, I did contact LG customer service who appeared sympathetic but indicated that their will be a cost associated. I agreed but wanted to know the price. They (customer service) indicated that only their technician can tell me the price. I repeatedly asked them for the cost of repairing the glass. I understand that if there is additional damage then the cost will increase but they could have provided me with the basic cost. Very disappointing experience. I don't think, I will buy another nexus again.