01-08-2018 01:10 AM
31 12
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  1. kentsoro's Avatar
    I find this to be a huge problem, but haven't seen any other complaints about this... when using the phone (As a phone), I frequently find that my ear or the side of my face that's touching the screen is causing the mute or hold (or others) buttons to be pressed which needless to say causes big problems when it's being done unintentionally.

    Anybody else have this problem/issue and know anything that can be done about it? Yes, I can hit the home screen after dialing, but it's still a problem because my ear/face is potentially hitting other Apps, or music to play or something else instead... plus I still want the ability to actually pause, intentionally or mute...
    01-22-2015 07:35 PM
  2. milehigherik's Avatar
    Sucks but hit the power button before placing the phone to your ear

    Posted via the Android Central App
    Golfdriver97 likes this.
    01-23-2015 02:42 PM
  3. Golfdriver97's Avatar
    I lock my screen too. The only time I don't is when I call my bank and use the key inputs.

    From an AOSP M8
    01-23-2015 02:47 PM
  4. brosko's Avatar
    Anybody else have this problem/issue and know anything that can be done about it? Yes, I can hit the home screen after dialing, but it's still a problem because my ear/face is potentially hitting other Apps, or music to play or something else instead... plus I still want the ability to actually pause, intentionally or mute...

    http://forums.androidcentral.com/goo...ble-phone.html
    01-23-2015 06:11 PM
  5. N4Newbie's Avatar
    So, just curious: are you left-eared or right-eared?
    01-24-2015 06:53 PM
  6. N4Newbie's Avatar
    Why I inquired:

    Begin a telephone call. Hold the phone in your hand, in front of you. Once you hear the ring signal, place a finger over the left top edge of the phone's screen, about 1/4 to 1/2 inch above the surface. You should see the screen go black as you trigger the proximity sensor. Move your finger around a bit to locate the exact location of the sensor and it's sensitivity.

    What I find is that the sensor is far more likely to be properly triggered when I hold the phone to my left ear as compared to my right.

    When triggered during a call, the screen goes black and all on-screen buttons are deactivated.

    Posted via the Android Central App
    electricpete likes this.
    01-24-2015 07:44 PM
  7. Ed Briggs's Avatar
    When placing the phone to your ear, the screen should go black and nothing should happen. Never heard of this problem.
    01-24-2015 10:30 PM
  8. JoePa2624's Avatar
    This has been an annoying software bug for me as well. I've hung up on a few calls and started dialing random numbers. The software needs to be fixed so that the screen fades when it senses that its being up to your ear.

    I thought this was fixed years ago.

    Sent from my Nexus 6 using Tapatalk
    01-25-2015 07:16 PM
  9. Jeremy8000's Avatar
    This has been an annoying software bug for me as well. I've hung up on a few calls and started dialing random numbers. The software needs to be fixed so that the screen fades when it senses that its being up to your ear.

    I thought this was fixed years ago.

    Sent from my Nexus 6 using Tapatalk
    Place a test call, put your finger or hand over the sensor (you don't have to completely cover it, but get close). If it consistently works, it is not a software issue, but rather the way you put it against your head (hence why some people report the issue only when held to one side of the face and not to the other). If the results are inconsistent when covering the sensor at the same distance, then it's a hardware/software issue, but in most cases it's just the way the phone is held (design flaw).
    brosko and electricpete like this.
    01-25-2015 08:20 PM
  10. SilvertonChuck's Avatar
    I have same problem with my Droid Turbo
    08-06-2015 04:28 PM
  11. Thiagarajan Ganeshan's Avatar
    I am also facing the same problem after updating my phone os from kitkat to lollipop 5.1. the mute/hold buttons should have been a bit lower then they are now.hope google will fix it up
    08-20-2015 12:43 AM
  12. David Jack1's Avatar
    I am also facing the same problem after updating my phone os from kitkat to lollipop 5.1. the mute/hold buttons should have been a bit lower then they are now.hope google will fix it up
    Same for me since lollipop

    Posted via the Android Central App
    09-14-2015 08:38 PM
  13. mattimoe8's Avatar
    I am left handed and the phone goes to my left ear which puts the call on hold every time. Please don't tell me to switch ears or I'm holding it wrong - design flaw. Marshmellow better have the fix or I'm done with Nexus phones. Google's flagship phone should not have these issues.
    10-14-2015 03:02 PM
  14. husla007's Avatar
    i am having this same stupid problem
    11-06-2015 07:06 AM
  15. jj14x's Avatar
    I have same problem with my Droid Turbo
    I am also facing the same problem after updating my phone os from kitkat to lollipop 5.1. the mute/hold buttons should have been a bit lower then they are now.hope google will fix it up
    Same for me since lollipop
    I am left handed and the phone goes to my left ear which puts the call on hold every time. Please don't tell me to switch ears or I'm holding it wrong - design flaw. Marshmellow better have the fix or I'm done with Nexus phones. Google's flagship phone should not have these issues.
    i am having this same stupid problem
    Did any of you try the suggestions/directions that @N4Newbie & @Jeremy8000 gave? That will help identify whether it is a hardware/software issue, or design issue.
    electricpete likes this.
    11-06-2015 08:36 AM
  16. milon30's Avatar
    Me also facing this horrible problem with my Galaxy A-8 and now using "Customize My Caller Screen" apps and my problem solved.
    12-03-2015 12:47 AM
  17. Muilisx's Avatar
    it mostly happens when you have it on your right side using ur shoulder to hold the phone. The phone leans out a little to where the prox sensor thinks it's away from your face so the screen becomes active. It's super annoying. It forces me to use my left side or lock the phone.
    12-06-2015 09:20 PM
  18. adaorange's Avatar
    This is happening to me in my s6 edge plus. Super annoying.this is unacceptable. Phone needs to work as a phone without the user needing to walk on eggshells to avoid failure. Ugh.
    12-23-2015 12:35 PM
  19. Dynoble's Avatar
    I feel your pain. I just got the S7 and this happens to me as well when I don't have the phone completely on my ear. I use my left hand when talking so my ear hits the damn hold button when it's not covering the sensors. Basically you just need to have your ear over the sensors.
    03-30-2016 04:44 AM
  20. jlinnation's Avatar
    This CRAP is pissing me off. I want to smash my stupid S7 Edge on the floor every time it happens.
    04-08-2016 09:45 PM
  21. wilfreb's Avatar
    It happened to me on my note 5, and is happening again with my S7 edge, I'm starting to get angry 😡
    04-11-2016 04:59 PM
  22. Scott Malinowski's Avatar
    Ditto on my Driod Turbo using Marshmallow. Weight of phone causes screen to activate while pinched between ear and shoulder.
    07-22-2016 11:52 AM
  23. t Simpson's Avatar
    u cnt stop it.i having same problem w/ s6, now i had lg k7 didn't hav this problem nor on galaxy core prime.cheaper phones have promexity sensor option.ughhh
    09-05-2016 11:36 AM
  24. aravindans's Avatar
    Hi, this is definitely an annoying problem since our face starts touching the screen to 'configure stuff' once we move the phone slightly away and thereby the sensor assumes that we are no longer holding the phone near our ears. (proximity sensor is not triggered).
    SOLUTION:

    The best solution is to install an app that would lock the screen whenever there is an active call and provide us an option to unlock the same using several techniques as per our need.
    the apps is : Call Screen Lock by Duckbone Apps
    https://play.google.com/store/apps/d...kbonecallguard

    Its got tons of configuration options for the type of unlock symbol and gesture that we can set.

    Try it and let me know if its successful!

    :-)
    10-05-2016 03:16 AM
  25. DWooderson's Avatar
    The proximity sensor was not turning off the screen on my 5X, which was VERY annoying.

    I cleared the system cache, and it resolved my issue.

    Someone forwarded the Aida64 app to me, which provides a ton of phone sensor data readouts, including the proximity sensor. This might help some of you determine whether your issue is hardware or software. Look for the proximity sensor in the list. On my 5X, the output was either "0 CM" or "5 CM" when I waved my hand in front of the proximity sensor. https://play.google.com/store/apps/d...nalwire.aida64
    10-07-2016 12:32 PM
31 12

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