Problems with Microsoft Exchange email on Nexus 7

[TOPHIES]

Nope, still doesn't work for me. I enter everything correctly but still get "couldn't open connection to server." I had no issues setting up any other of my devices (be they IOS or Android), but the Nexus 7 will not connect. Does my IT dept need to do something with the Mobile Device ID itself?

Are you trying to connect through an SSL port (443)? If you also don't connect with SSL then in the setup of the email you should change the port to 80and uncheck the accept all SSL certificates. Hope that helps

one other thing it might be worth doing the following as well just to clear cache

go to settings,apps. mail app. force stop,clear cache,clear data,imput

hopefully e-mail and passwords will all work fine after this is done

 

[Atlas Mugs]

yes, it's auto set to 443. I've tried pretty much any and every other iteration/combination possible all to no avail.
Have cleared the cache.
Have rebooted.
Have tried adding the account via both "corporate" and "email" (manual).
Have done what 'Tophies' suggested.
Have tried with/without backslashes, dots/no dots, caps/no caps, checking/unchecking secure connection, etc.
Have even had our IT guy check it, but still nada.

It CAN'T be this hard if my other devices had no problem. Sigh.

 

[Atlas Mugs]

holy crap. I'M IN! Here's what I did (wasn't about to give up!):

Checked box 443 AND accept ALL certificates. IT guy said "only check box 443."

Changed ONE letter to caps in my company's name. IT guy said "caps not necessary."

Typed entire string: Companyname\firstlast (with caps, no dots--again IT said not necessary!) and voila - ACCESS GRANTED.

Will have to have a chat with said IT guy Monday. Thanks for letting me rant...happy camper now...all systems go.

 

[TOPHIES]

holy crap. I'M IN!

Great glad to hear your all sorted

 

[vinodryaka]

Recently i Purchased the Google Nexus-4 i am facing same problem
"couldn't open connection to server" while Configuring my Exchange Email Account I tried a lot and frustrate
kindly help me !!!!!!!!!!!!!

 

[TOPHIES]

I don't have a Nexus 4 but you can try the following see if that helps:-


1.From a home screen, select Apps ( Apps icon located at the bottom).
2.From the APPS tab, select Settings.
3.From the ACCOUNTS section, select Add account.
4.Select Corporate.
5.Enter the appropriate Email address and Password then select Next.
6.Enter the appropriate information into the following fields: ?Domain\Username
?Password
?Server

7.Ensure the following settings are configured as appropriate then select Next:
Note Enabled when a check mark Check mark icon is present. ?Use secure connection (SSL)
?Accept all SSL certificates

8.If presented "Remote security administration", select OK.
9.From the Inbox checking frequency field, select the current setting.
10.Select one of the following: ?Automatic (Push)
?Never
?Every 5 minutes
?Every 10 minutes
?Every 15 minutes
?Every 30 minutes
?Every hour

11.From the Days to sync field, select the current setting.
12.Select one of the following: ?Automatic
?One day
?Three days
?One week
?Two weeks
?One month
?All

13.Select any of the following then select Next:
Note Enabled when a check mark Check mark icon is present. ?Send email from this account by default.
?Notify me when email arrives.
?Sync contacts from this account.
?Sync calendar from this account.
?Sync email from this account.
?Automatically download attachments when connected to Wi-Fi.

14.If desired, enter an account name then select Next.
15.If presented "Activate device administator?", select Activate. 1.Select Password.
2.Enter a password then select Continue.
3.Re-enter the password then select OK.

 

[Jman3777]

Tophie,

Thanks for the solution. That worked well. I've been dealing with this for a week. Thank you

 

[TOPHIES]

Glad to have been of help

 

[RedDom]

I have the same email issue and none of your solutions are working :'(

I'm not on a Nexus though - I'm on a Huawei Y300 Android 4.1.1

I've tried everything and still getting couldn't open connection to server

Any device specific help out there?

 

[TOPHIES]

I have the same email issue and none of your solutions are working :'(

I'm not on a Nexus though - I'm on a Huawei Y300 Android 4.1.1

I've tried everything and still getting couldn't open connection to server

Any device specific help out there?

Not having one of these I am not sure of the menus but the following is from the Vodafone website which might help its for a G300 not a Y300 but I would have thought that this would work cross models

Huawei Ascend G300 - Set up your phone for Exchange email -...



Follow these instructions to set up your phone for Exchange email.

1. Find "Access Point Names"
?Press the menu icon.
? Press Settings.
? Press Wireless & networks.
? Press Mobile networks.
? Press Network Settings.
? Press Access Point Names.
2. Create new data connection
?Press the Menu key.
? Press New APN.
3. Enter data connection name
?Press Name.
? Key in Vodafone Mail and press OK.
4. Enter APN
?Press APN.
? Key in live.vodafone.com and press OK.

An APN is used to create a data connection.
5. Enter country code
?Press MCC.
? Key in 272 and press OK.
6. Enter network code
?Press MNC.
? Key in 01 and press OK.
7. Select authentication type
?Press Authentication type.
? Press PAP.
8. Select APN type
?Press APN type.
? Key in default and press OK.
9. Save and activate data connection
?Press the Menu key.
? Press Save.
? Press the field next to Vodafone Mail to fill in the field.
? Press the Home key to return to standby mode.
10. Find "Corporate"
?Press the menu icon.
? Press Settings.
? Press Accounts & sync.
? Press Add account.
? Press Corporate.
11. Enter email address
?Key in your email address.
12. Enter domain name
?Press Domain and key in the domain name.
13. Enter username
?Press Username and key in your username.
14. Enter password
?Press Password and key in your password.
? Press Next.
15. Enter server address
?Press the field below Server and key in the server address.
16. Turn SSL encryption on or off
?Press Use secure connection (SSL) to turn SSL encryption on or off.
? When the box next to the menu item is ticked (V), the function is turned on.
? Press Accept all SSL certificates to turn the function on or off.
? When the box next to the menu item is ticked (V), the function is turned on.
? Press Next.

SSL encryption protects your email messages when sending and receiving email messages. If you turn on SSL encryption, your email provider and internet service provider need to support this function, and you might need to select further settings before you can send and receive email messages.
17. Select setting for retrieving new email messages
?Press the drop down list below Inbox checking frequency.
? Press Automatic (Push), Never or the required frequency.
18. Select settings for synchronising new email messages
?Press the drop down list below Amount to synchronise.
? Press the required setting.
19. Select default email account
?Press Send email from this account by default to turn the function on or off.
? When the box next to the menu item is ticked (V), the function is turned on.
20. Turn email message notification on or off
?Press Notify me when email arrives to turn the function on or off.
? When the box next to the menu item is ticked (V), the function is turned on.
21. Turn synchronisation of contacts on or off
?Press Sync contacts from this account to turn the function on or off.
? When the box next to the menu item is ticked (V), the function is turned on.
22. Turn synchronisation of calendar on or off
?Press Sync calendar from this account to turn the function on or off.
? When the box next to the menu item is ticked (V), the function is turned on.
? Press Next.
23. Enter email account name
?Key in a name for your email account
24. Finish setup
?Press Done.
? Wait while your phone retrieves new email messages.
25. Exit
?Press the Home key to return to standby mode.

 

[J Sawh]

Nice one, CHEERS TOPHIES!

 

[TOPHIES]

Nice one, CHEERS TOPHIES!

Glad to have been of help

 

[Zpuit]

Thanks Tophies,

As a new android user and experienced ios user been struggling on this for days now...
I never saw the sub settings icon in a settings menu.... for me the context is/was that I had already selected settings...

Zpuit

 

[SimonGM]

Had similar problems but found that changing the SSL settings to 'accept all certificates' fixed it. Good luck.

 

[metric unit]

Hi everyone,

All I know is this. Ever since I installed Kit Kat on my Nexus 7 (2012 version), I have had trouble syncing with my Microsoft Outlook Exchange.

I really enjoy my tablet, and I have recommended it to anyone who asks about it. And I have never had trouble with any system upgrade before. But this one has caused me trouble.

I politely call upon Google to fix this issue.

Thank you for your consideration.

Metric Unit

 

[metric unit]

Hi everyone,

Well, I have now done much research on this question, and a few things seem to have helped. Please note, I got these suggestions from a contributor in some other forum, and as to which one, I have lost track.

One thing to do is to stop syncing contacts. Of course, it would be nice to be able to sync e-mail, contacts, and calendar. Usually, however, the least important is contacts. And the second thing that was suggested was to change the sync frequency from "push" to "every five minutes."

Things seem to be much better now.

Of course, I would like a complete fix to KitKat, and I am still waiting for that.

Anyway, I wanted to share information with people as to what helped me.

Metric Unit

 

[rpg71]

On my generic tablet android 4.2.2, activesync was disabled, enabling it, and verifying settings did the trick, thank you.

 

[swscully]

Your IT guy was right. Unless your crap phone app programmed in some unnecessary restrictions. Its been that way since NT. Cant blame him. More likely, you fat fingered it the first ten times.

 

[pharman]

I'm having the same issues above. I've tried over and over again resetting the parameters above with no luck. I'm running OS 4.4.2

 

[vladimir2k]

thanks for many solutions, but not one is helps.